Sr. Manager, Dealer Experience Strategy

WHAT YOU WILL BRING TO THE ROLE

Minimum 8 years of related experience in dealer experience customer experience product strategy digital experience journey management UX insights or a related field.

Minimum 3 years supervisory experience.

Salesforce experience a plus.

Bachelors degree.

Knowledge of dealer experience customer experience journey mapping and experience improvement methodologies.

Understanding of UX principles digital experience design and usability best practices for dealer-facing and customer-facing solutions.

WE TAKE CARE OF OUR PEOPLE

In addition to competitive pay our benefits include:

Hybrid work schedule offering 4 on-site days and 1 remote day per week

Vehicle benefits designed around your role including monthly allowances and purchase and lease discounts

Flexible health coverage with medical dental and vision plans including no cost and low-cost options

Annual employer HSA contribution to help offset healthcare expenses

401(k) with company match and immediate vesting so you can start building your future from day one

100% company paid life and disability insurance for added peace of mind

Wellbeing programs at no cost to you including gym benefits and health resources

Paid Volunteer Time Off plus a company donation to a charity of your choice

At HCA our benefits are more than perks theyre part of our commitment to supporting you at work and in life. Learn more about benefits at HCA!

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture visit our careers page.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse inclusive and respectful workplacebecause we believe diversity builds stronger teams. We comply with all applicable federal state and local equal employment opportunity laws and do not discriminate on the basis of race religion or creed color national origin ancestry caste citizenship sex or gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability medical condition genetic information marital status family care or medical leave status military or veteran status political affiliation or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be foundhere. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at.

Job Title: Sr Manager Dealer Experience Strategy

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance Genesis Finance and Kia Finance we deliver innovative financing leasing and insurance solutions to more than 3 million customers and businesses nationwide.

Were a company driven by growth innovation and people. At HCA youll find opportunities to build new skills expand your career and make a real impactwhile working in a diverse inclusive and valuesdriven environment. Were proud to support our communities through volunteerism philanthropy and engaged Employee Resource Groups.

If youre looking for a fastpaced collaborative workplace where your ideas matter join us as we lead the future of financing freedom of movement. Apply today.

WHAT YOU WILL DO

The Sr. Manager Dealer Experience Strategy leads the team responsible for shaping and advancing dealer experience strategies across digital and non-digital product platforms. This role oversees dealer strategy voice of dealer dealer journey mapping UX design and performance insights to support business goals and improve dealer satisfaction. Working cross-functionally with product sales service marketing and technology teams the Sr. Manager ensures dealer experience initiatives are effectively prioritized aligned and executed to enhance the overall dealer and customer journey.

HOW YOU WILL MAKE AN IMPACT

Lead the development and execution of dealer experience strategies and roadmaps across digital and non-digital product platforms.

Align dealer experience priorities with business objectives customer needs and dealer satisfaction goals in partnership with product sales service marketing and technology stakeholders.

Oversee dealer voice programs and feedback channels including surveys complaints field input and dealer council insights to understand dealer needs and pain points.

Translate dealer feedback and research findings into actionable recommendations and prioritized initiatives that support experience improvements.

Lead dealer journey mapping efforts across key touchpoints to identify friction points service gaps and opportunities to improve the dealer and customer experience.

Monitor journey performance and work with business partners to implement enhancements that improve satisfaction usability and efficiency.

Leverage dealer customer and operational performance data to assess experience effectiveness and identify trends risks and improvement opportunities.

Develop reporting and performance measures that track dealer experience health journey effectiveness and progress against business and satisfaction goals.

Provide leadership and oversight for UX design activities supporting dealer-facing platforms and experiences.

Support the development of dealer communication strategies that improve clarity consistency and awareness of dealer-facing tools programs and experience enhancements.

Partner with internal stakeholders to align messaging and promote adoption of new capabilities processes and experience improvements across the dealer network.

Represent dealer and end-user needs in cross-functional discussions planning activities and experience-related initiatives.