Sr. Manager, Day 2 Operations Lead (Hybrid)

Sr. Manager Day 2 Operations Lead (Hybrid)

As the Day 2 Operations Senior Manager within the Enterprise Payments Operations organization you will oversee all inbound posting exceptions incoming returned checks and outbound check and ACH returns all Bank and Customer adjustments foreign check processing and domestic collections. This role includes working directly with other banks fixing fed account outages as well as direct customer facing errors with check deposits. You will lead an operations team of approximately 30 associates and 3 direct reports. As a people leader you will drive the achievement of individual team and business metric goals in a fast-paced remote-friendly this role you will be instrumental in influencing simplification automation and modernization efforts leading the build-out of transaction/file monitoring capabilities across all payment rails. You will collaborate with smart passionate leaders across the organization to influence results that have a direct impact on the companys bottom line while ensuring all processes remain well-managed through proactive risk mitigation and a strategic focus on platform and process modernization.

The Day 2 Operations Senior Manager is responsible for the following:

• ACH Check & Payment Management: Oversee the daily processing of all Day 2 transactionsincluding exceptions returns adjustments file submissions data validation and settlementwhile ensuring strict adherence to industry rules and regulations.

• Transaction/File Monitoring: Manage hourly daily and monthly transactions across all enterprise payment rails in partnership with product and technology teams.

• Exception & Incident Management: Lead the investigation and resolution of complex exceptions and oversee incident management related to payment settlement and reconciliation.

• Service Level Excellence: Actively monitor department performance to ensure all service levels are consistently met or exceeded.

• Team Development: Manage coach and develop 3 direct reports and a team of 30 associates fostering a high-performance culture in a remote work environment.

• Thought Leadership: Serve as a subject matter expert on emerging payments to ensure monitoring capabilities keep pace with evolving technology landscapes.

• Regulatory Oversight: Stay updated on regulatory changes ensuring compliance with internal and external procedures while performing periodic self-audits.

• Risk Mitigation & Fraud: Monitor for fraudulent activity and implement robust controls to minimize risk associated with electronic transactions.

• Audit & Continuity: Manage department audit remediation efforts establish internal controls and execute business continuity tasks during disaster recovery scenarios.

• Process Modernization: Analyze operational procedures to recommend and implement modifications that improve quality efficiency and automation.

• Cross-Functional Collaboration: Partner with stakeholders across the Payments value stream and various business units to solve complex issues and drive process change.

• Process Management: Lead cross-functional process improvements and system optimizations including software upgrades and configuration changes in partnership with technical teams.

• Reporting & Analysis: Generate comprehensive reports on activity and performance metrics to identify trends and strategic areas for improvement.

Location: West Creek 5 (Richmond VA) or Center 2 (McLean VA) or 802 Delaware Ave (Wilmington DE) - this role is Hybrid where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

• High School Diploma GED or equivalent certification

• At least 5 years of People Management experience

• At least 5 years of experience in ACH Check or Day 2 operations payments

• At least 3 years of Process Management experience

• At least 3 years of experience supporting partnering and interacting with internal and external business clients

Preferred Qualifications:

• Bachelors Degree or Military Experience

• National Check Professional (NCP) or Accredited ACH Professional (AAP) Certification

• At least 2 years of experience delivering large-scale initiatives in support of organizational change

• At least 6 years of experience working in payments

• At least 6 years of experience in leading cross-functional teams within an organization

• At least 6 years of People Management experience

• At least 5 years of Process Management experience

• At least 3 years of relationship management experience

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean VA: $163900 - $187100 for Sr. Department Ops Manager

Richmond VA: $149000 - $170000 for Sr. Department Ops Manager

Wilmington DE: $149000 - $170000 for Sr. Department Ops Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).