Sr. Manager, Customer Success Data Management

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

Everpure Data Intelligence (formerly ) enables enterprises to discover classify and understand data across cloud on-premises and edge environments to improve AI accuracy build trust in AI outcomes reduce risk and deliver measurable business impact.

The Sr. Manager of Customer Success is responsible for driving customer value realization retention renewals and growth across the customer lifecycle. Reporting to the Head of Sales this leader will serve as a strategic partner to customers ensuring the successful adoption of our data intelligence platform and helping organizations achieve their data governance privacy security and AI readiness objectives.

This role leads the Customer Success organization and works cross-functionally with Sales Product Engineering Professional Services and Support to deliver exceptional customer outcomes while supporting revenue retention and expansion goals. The ideal candidate will be on-site in our Santa Clara CA office.

WHAT YOULL DO

• Lead and develop the Customer Success team establishing a customer-centric culture focused on business outcomes.
• Own customer retention adoption customer health and renewal readiness across the installed customer base.
• Build trusted relationships with executive and technical stakeholders within strategic accounts.
• Develop and execute customer success strategies that drive measurable business value and long-term customer satisfaction.
• Partner with Account Executives to identify expansion opportunities and support account growth initiatives.
• Establish customer success metrics reporting and operational processes to scale the business.
• Act as the voice of the customer partnering with Product and Engineering to influence product strategy and roadmap priorities.
• Drive executive business reviews success planning and customer advocacy programs.
• Identify customer risks and implement proactive mitigation plans to improve retention and customer outcomes.

WHAT YOU BRING

General Experience

• Bachelors degree in Business Computer Science Engineering or a related field or equivalent practical experience.
• 10 years of experience in Customer Success Professional Services Technical Account Management or related customer-facing leadership roles.
• 5 years of experience leading and developing high-performing customer-facing teams.
• Proven track record of driving customer retention renewal performance and expansion growth in enterprise software environments.
• Technology & Industry Experience
• Experience working with enterprise SaaS cybersecurity data management governance privacy compliance or cloud technology solutions.
• Strong understanding of enterprise software deployments customer adoption frameworks and value realization methodologies.
• Ability to engage credibly with both executive and technical audiences on complex technology initiatives.

Leadership

• Strong executive presence and customer relationship management skills.
• Demonstrated ability to influence cross-functional teams and drive alignment across Sales Product Engineering and Support organizations.
• Excellent communication analytical and strategic planning capabilities

Success Measures

• Gross and net revenue retention
• Renewal attainment
• Customer adoption and utilization metrics
• Customer satisfaction and advocacy
• Expansion pipeline influence
• Time-to-value and onboarding effectiveness

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.