Sr. Manager CRM Field Operations

The Senior Manager CRM Operations & Field Enablementis responsible forleading the day-to-day business operations and operational excellence of the CRM ecosystem for US Oncology. This role ensuresthe effectiveexecution optimization adoption and continuous operation of CRM capabilities that support field effectiveness and commercial execution.

Acting as the operational owner of CRM business-as-usual (BAU) this role partners closely with business stakeholders IT vendors and field teams to ensure CRM capabilities are effectively deployed supported and continuouslyoptimizedto meet evolving business needs.

This role serves as a functional subject matter expert and trusted partner translating business needs into operational solutions while ensuring seamless execution and a strong field experience.

Key Responsibilities

• Lead the day-to-day operational management of CRM capabilities ensuring business continuity operational effectiveness and user satisfaction.

• Serve as the operational owner of CRM-related business processes workflows and support models.

• Monitor CRM performanceidentifyoperational gaps and implement improvements to enhance field efficiency and user experience.

• Ensure operational readiness and continuity for launches field force changes campaigns and business priorities.

• Execute CRM roadmap priorities in partnership with business stakeholders and cross-functional teams.

• Manage CRM releases enhancementsissuetriage testing and operational deployment activities.

• Translate business requirements into actionable operational solutions and system enhancements.

• Maintain change control documentation and operational governance processes.

• Act asprimaryoperational liaison for field teamsregardingCRM-related inquiries processes efficiencies and support needs.

• Drive adoption and operational pull-through of CRM capabilities through communications training and support.

• Ensure field readiness and successful implementation of CRM enhancements and new initiatives.

• Partner with Commercial Operations IT Marketing Data & Analytics Sales Leadership and vendors to support execution of CRM capabilities.

• Influence within the function to optimize processes improve adoption and address operational needs.

Essential Requirements:

• Bachelors degree.

• 2 years of experience in CRM platforms including adoption omnichannel engagement large-scale implementations and system integrations (e.g. Salesforce Veeva or equivalent).

• Functionaloperational knowledge.Strong understanding of sales processes and workflows

• Strong commitment to customer success and user experience.

• Hands-on experience withIQVIA/Salesforce/VEEVAecosystem tools

Preferred Experience:

• Advanced degree

• 5 years of experience in CRM platforms including adoption omnichannel engagement large-scale implementations and system integrations (e.g. Salesforce Veeva or equivalent)

• Pharma Industry Experience

When we put unexpected teams in the same room we unleash bold thinking with the power to inspire life-changing -person working gives us the platform we need to connect work atpaceand challenge we work on average a minimum of three days per week from the office. But thatdoesntmeanwerenot flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and ambitious world.

Why AstraZeneca: Here patient needs drive our decisions and fuel our courage to innovate. You will work with unexpected teams that combine diverse perspectives to deliver evidence-based materials that influence care for people living with rare and devastating diseases. We balance the energy of a nimble biotech mindset with the scale and resources of a global biopharma pairing cutting-edge science with a culture that values kindness alongside ambition. Your expertise will shape how clinicians understand our medicines and you will grow in a community that supports honest debate cross-functional collaboration and meaningful impact.

The annual base pay for this position ranges from $136938 to $ positions offer eligibility for various incentivesan opportunity to receive short-term incentive bonuses equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs paid time off (i.e. vacation holiday and leaves) as well as health dental and vision coverage in accordance with the terms of the applicable plans.