Sr. Manager, Consumer Insights

*This role requires a hybrid schedule in our Charlotte NC office; Tuesday-Thursday in-office Monday and Friday remote. Additionally this position does not offer visa sponsorship.*

The Position

At LendingTree we help people make smarter financial decisions during some of lifes biggest moments. As Senior Manager Consumer Insightsyoullbring the voice of the customer into product marketing brand and business a high-impact insights function that turns research into clear actionable recommendations helps teams make smarter decisions and drives measurable outcomes across growth retention acquisition product adoption and brand performance.

Success in this role means building a culture where customer understanding is embedded in decision-making and where insights consistently drive meaningful business outcomes.

What Youll Do

• Set the consumer insights strategy and research roadmap prioritizing the most important business questions and aligning work to company goals.

• Developannualresearch priorities and balance proactive insight generation with stakeholder-driven research needs.

• Lead and scale qualitative and quantitative research programs including customer discovery evaluative research surveys brand tracking NPS segmentation conjoint analysis driver analysis and statistical modeling.

• Build and evolve customer insight capabilities processes dashboards and measurement frameworks that track customer sentiment behavior and business performance over time.

• Serve as a strong advocate for customers and users by bringing their needs motivations and pain points into strategic and day-to-day decisions.

• Challenge assumptions with evidence and keep teams focused on customer problems before jumping to solutions.

• Translate research findings into clear recommendations that influence product marketing brand and business strategy help teams prioritize effectively and support executive decision-making.

• Partner across Product Design UX Engineering Marketing Brand Analytics executive leadership and external research partners to drive alignment and action.

• Build credibility with senior leadership through rigorous research thoughtful analysis and compelling storytelling.

• Manage agencies and research vendors ensure research investments connect to business impact and continue to grow organizational research maturity.

What Youll Bring

• 8 years of experience in consumer insights market research customer insights ora related field.

• 57 yearsof peopleleadership experience including coaching performance management career development and team development.

• Deepexpertiseacross qualitative and quantitative research methods with strong judgment on which approach best fits the business question.

• Experience translating customer insights into business recommendations influencing decisions and connecting research to measurable outcomes.

• Strong strategic thinking and the ability to see both tactical and long-term implications of research findings.

• Strong business acumen including the ability to connect customer insights to growth retention acquisition product adoption and business performance.

• Experienceidentifyinggrowth opportunities framing business problems prioritizing effectively and connecting research to strategicobjectives.

• Excellent communication and storytelling skills including synthesizing complex information presenting to executive audiences and influencing stakeholders across functions and levels.

• Strong analytical rigor research designexpertise and comfort navigating ambiguity to drive clarity and action.

• Proven ability to build trust influence without direct authority align stakeholders around customer needs and help foster a customer-centered culture.

• Experience partnering with executive leadership and influencing strategic decisions through research and customer understanding.

• Experience building and scaling research capabilities processes or programs.

• Experience managing research vendors agencies and external partners.

Preferred Qualifications

• Experience in financial services fintech marketplaces or other consumer-facing industries.

• Experience building or scaling customer insight functions research operations or measurement programs.

• Experience managing external research agencies vendors and strategic partners.

INCENTIVE COMPENSATION

Eligible for annual performance bonus

BENEFITS

Medical dental and vision insurance and 401(k) matching

COMPANY

LendingTree is the nations largest online lending marketplace. That means we connect customers with multiple lenders so they find the best deals on loans credit cards savings accounts and insurance. Our goal is to help people save money and we believe the best way to do that is by giving them a way to shop for loans and compare lendersin order tomake the best financial choices. Our companywas foundedin 1996 after a frustrating house-hunting those days we mostly helped people find good mortgage deals. Now we help consumers find their best in personal loans auto loans business loans student loans credit cards savings accounts home equityloansand more.

What else you should know:

• Werea publicly traded company (TREE).

• Wevewelcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.

• Wevebuilt the LendingTree app and My LendingTree dashboard to give consumers tools to manage andmonitortheir financial health.

OUR CULTURE

Werea collaborative entrepreneurial team that values curiosity creativity and getting things done together. Our teammates are some of the brightest most driven peopleyoullmeet and we celebrate innovation inclusion and ownership. At LendingTreeyoullfind an inclusive culture where diverse perspectives make us stronger. We believe in working hard and supporting one another with the flexibility and trust that help you thrive both personally and professionally.

Were proud to offer generous benefits wellness programs and time-off policies designed to help you recharge stay healthy and bring your best self to work every day. And yes we still have fun doing it (our GSD Get Stuff Done award is a fan favorite!)

Come grow with us make an impact and be part of a company thattruly caresabout its people and its community.

LendingTree is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race color religion (or creed) gender gender expression age national origin disability marital status sexual orientation or military status.

CCPA Disclosure