Sr. Manager, Commercial Service
Job Location:
Loveland, CO - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Imagine yourself
Thriving in a supportive team environmentthat inspires you to strive for excellence.
Contributing to a brighter more sustainable future.
Its possiblewitha role atMcCrometer().
BehindMcCrometersinnovationsis atop-notchteam with deep expertise in flow physics and real-world operating you joinourteam and the broader Veralto network youll work with productsat the forefront of flow technologiesthat make an everyday impact on resources we all rely onand along the way youll make a powerful investmentin your growth through challenging meaningful work and dedicated opportunities for career development.
Were seeking aSenior Manager Commercial Serviceto lead McCrometers DDS and commercial service function with direct ownership of service contract revenue customer retention and delivery performance. This is an opportunity to shape a high-visibility commercial function at a company whose flow instrumentation solutions directly support critical water agricultural and industrial infrastructure while expanding your leadership impact across a complex cross-functional environment.
Reporting to the VP Marketing & Strategy this role will be hybrid at Loveland CO.
In this role youll build scalable processes for contract renewals and rental fleet management convert recurring service opportunities into captured revenue and establish the operational foundation for software-enabled service growth.
Youll work closely withSales Service Administration Finance Product Management Software Operations and Field Service Partnersto align recurring service execution with measurable revenue outcomes and a differentiated customer experience. Youll also partner with the Loveland facility to maintain inventory visibility align service demand planning and resolve operational escalations tied to the open channel manufacturing cell and DDS rental fleet.
Success in this role meansachieving contract renewal targets on time reducing DDS customer downtime through proactive service delivery and launching at least one scalable process improvement across renewals or fleet management within the first 1218 months.
WHAT YOULL DO:
In this role you will:
OwnDDS and commercial service bookings revenue and renewal forecasting; partner with Finance and Sales to deliver accurate monthly results and identify margin improvement opportunities.
Drivefull contract lifecycle execution new contracts renewals expired contract recapture and cancellations ensuring accuracy on-time delivery and proactive customer communication in partnership with Service Administration.
SupportSales in developing RFP/RFI responses for new and renewal DDS contracts with a focus on accretive margin and sustainable revenue growth.
LeadDDS customer success for strategic accounts including structured monthly and quarterly business reviews that reinforce retention renewal health and instrument uptime performance.
Establish and manageKPIs across instrument uptime reporting completion service responsiveness issue aging customer satisfaction and renewal health; use performance data to drive continuous improvement.
ManageField Service Partner (FSP) performance against defined operating expectations documentation standards service quality targets and cost controls to improve uptime and reduce unnecessary repeat visits.
Lead coach and developDDS and commercial service associates by clarifying roles decision rights daily management routines and measurable performance expectations.
Buildstandard work for intake quoting contract handoffs service coordination customer communication issue escalation and project closeout to scale consistent repeatable service delivery.
Partnerwith Finance to establish project-level P&L visibility and consistent cost allocation across headcount FSP spend software and data hosting cross-charges and rental fleet costs.
Coordinatewith the open channel manufacturing cell McCrometer Operations and the Loveland facility to align DDS rental fleet demand planning inventory levels return flow repair priorities and delivery commitments.
WHAT WERE LOOKING FOR:
Minimum Qualifications
Education:Bachelors degree in Business Engineering Operations or a related field; or equivalent professional experience in service commercial operations product management finance or technical business leadership.
Leadership:Progressive experience building team capability clarifying roles and decision rights and managing cross-functional priorities through organizational change.
Domain Experience:Experience in field service service sales customer success commercial operations or recurring revenue business models with direct accountability for revenue retention renewal performance and margin discipline.
Contract & Commercial Management:Demonstrated experience managing contract lifecycles renewals revenue forecasting and KPI-driven performance management in a customer-facing service environment.
Operational Discipline:Experience applying continuous improvement tools including standard work root cause analysis problem solving and daily management to expose performance gaps and drive countermeasures through completion.
Preferred QualificationsThese are nice-to-have skills that will set candidates apart:
Advanced degree (MBA or equivalent) in Business Finance Engineering or a related discipline.
Experience with software-enabled service models data hosting or SaaS-adjacent recurring revenue structures.
Background in flow instrumentation water/wastewater agriculture or industrial measurement industries.
Experience managing Field Service Partner relationships including performance agreements service quality reviews and cost controls.
McCrometeris proud topartof the Water Quality segment ofVeralto(NYSE: VLTO) a $5B global leader dedicated to ensuring access to clean water safefoodand medicine and trusted essential goods. When you joinVeraltosvibrant global network of 17000 associates you join a unique culture and work environmentwhere purpose meets possibility: where the work you do has an everyday impact on the resources andessentialswe all rely on and where youll have valuable opportunities to deepen your skillset pursue your ambitions and grow your career. TogetherwereSafeguarding the Worlds Most Vital Resourcesand building rewarding careers along the way.
US ONLY:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associates position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics any collective bargaining agreements and business or organizational needs.
The compensation range for this role is $150000.00 - $180000.00 USD per job is also eligible for Incentive Pay.We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
US residents: In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law. We value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Required Experience:
Manager
