Sr. IT Specialist

We offer a competitive salary for this role with an expected range of $83900 to $106300. The final offer will depend on your experience skills and overall qualifications. General Dynamics Bath Iron Works also provides a variety of benefits including medical & dental insurance coverage 401(k) retirement savings plan flexible spending accounts/HSAs life and disability insurance company paid holidays paid time off (PTO) health coaching athletic trainers employee assistance programs and onsite health services.

This is a year-round position located in Bath Maine with onsite requirements. Travel to other sites within the Bath and Brunswick area may be required. This is primarily a first shift position.

The Sr. IT Specialist combines advanced CMDB architecture leadership with handson configuration and asset management administration. The Sr. CMDB Architect & Configuration Management Specialist is responsible for the full lifecycle of Configuration Items (CIs) enterprise CMDB data quality architectural governance ITOM platform maturation and ensuring all IT assets are properly identified controlled maintained and retired.

The role requires broad IT infrastructure and ServiceNow platform expertise strong leadership and communication and the ability to translate complex needs into maintainable scalable solutions.

Operating under the BIW Business Operating System (BOS) the Sr. IT Specialist ensures compliance with safety quality and performance standards while coordinating with other key stakeholders to meet overall milestones.

Key Responsibilities

Safety Leadership:

• Comply with all BIW safety and security standards while working in environments that range from administrative offices to active manufacturing and shipboard areas.
• Promote a culture of proactive safety awareness and accountability across the team.
• Ensure safe workplace conditions and compliance with government and company safety standards.

Project Execution:

• Lead the design architecture and longterm roadmap of the ServiceNow CMDB.
• Define CMDB data models CI class standards relationships governance rules and architectural documentation.
• Architect and guide ITOM implementations including Discovery Service Mapping Event Management AIOps and cloud/ITSM/SecOps integrations.
• Translate business requirements into scalable and secure ServiceNow configurations and integrations.
• Design and optimize integrations (REST SOAP MID Server IntegrationHub).
• Conduct technical and architectural reviews providing escalationlevel troubleshooting and performance tuning.
• Oversee CI audits reconciliation processes and corrective actions to maintain CMDB integrity.
• Maintain lifecycle configuration accuracy for all services and CIs (planned current historical).
• Provide ongoing support for discovery tools processes and CI verification.
• Ensure only authorized components and changes enter the production ecosystem.

Training and Development:

• Mentor CI Managers ServiceNow developers and administrators.
• Serve as a technical resource to IT staff and other departments on IT configuration management best practices and standards.

Team Collaboration and Communication:

• Work with IT infrastructure project teams and stakeholders to embed CMDB and ITAM requirements in project plans.
• Provide periodic reports and strategic recommendations to leadership on CMDB health platform updates and ITOM/ITSM integration strategies.
• Collaborate to resolve CMDBrelated issues and incidents quickly and effectively.

Continuous Improvement:

• Drive CMDB and ITOM maturity programs focused on data quality reconciliation dependency mapping and automation strategies.
• Maintain architectural documentation including data models system diagrams and configuration standards.
• Advise leadership on roadmap opportunities based on industry trends and new platform capabilities

• BA/BS degree (or equivalent experience).
• 5 years administering a CMDB preferably in ServiceNow.
• Strong technical knowledge of IT hardware networks systems and servers.
• ITIL Foundation certification.
• Excellent communication critical thinking organization and data analysis skills.
• Ability to manage tasks independently and navigate fastpaced environments.
• Experience producing metrics dashboards and reports using spreadsheets and database exports.

• Advanced knowledge of CMDB technologies CI modeling ITIL/ITAM frameworks and enterprise discovery tools.
• Experience with ITSM processes (incident problem change release).
• Strong analytical skills working with large data exports.
• Proficiency with MS Excel Visio SharePoint and PowerPoint.
• Experience with enterprise IT service desk environments and best practices.