Sr. IT Manager

As a Sr. IT Manager Executive Care & Event Services you will lead and transform Honeywells premium Executive IT support capability delivering world-class white-glove services to senior executives and enabling seamless IT experiences for high-visibility executive events.

This role combines two critical service domains:

• Executive Care (Diamond / Platinum / C-Suite Support) high-touch 24/7 IT support for executives and their offices
• Event Services planning and execution of IT services supporting executive engagements board meetings and global events

You will drive operational excellence governance and service innovation across both areas ensuring consistent proactive and high-quality executive experience.

You will report directly to our Senior Director of IT and youll work out of our Charlotte NC or Atlanta GA location on a Hybrid work schedule.

Hybrid Work Schedule Note: For the first 90 days New Hires must be prepared to work 100% onsite Monday Friday.

KEY RESPONSIBILITIES

• Lead delivery of premium executive IT support ensuring fast response high quality and discretion aligned with Diamond Support standards
• Ensure 24/7 global coverage including on-call and follow-the-sun support meeting defined SLAs and response targets
• Oversee incident management escalations and resolution ensuring proper tracking documentation and continuous improvement
• Drive proactive support through regular executive workspace checks conference room readiness and anticipation of issues before they impact executives
• Own IT delivery for executive events including planning technical readiness live support and post-event reviews
• Establish and standardize event support processes to ensure consistent scalable delivery across regions
• Coordinate with infrastructure network AV and security teams to ensure reliable technology for executive interactions and events
• Lead and develop a global team with clear roles accountability and effective coverage across services
• Implement structured operational rhythms (e.g. LSW daily checks service reviews) to ensure consistency and performance
• Govern the Executive Services model including support tiers escalation paths and service reviews
• Act as primary escalation point for executive IT issues ensuring quick resolution and strong stakeholder trust
• Promote a strong customer focus delivering a seamless and personalized executive experience
• Drive continuous improvement through feedback metrics and process optimization
• Identify automation and innovation opportunities (e.g. AI analytics) to improve efficiency and proactive support
• Align Executive Services with broader IT and Digital Workplace strategy

KEY SUCCESS METRICS

• Executive satisfaction and experience outcomes
• SLA adherence and response performance
• Incident resolution effectiveness and speed
• Event delivery success and stakeholder feedback
• Team engagement performance and retention
• Continuous improvement and automation adoption

YOU MUST HAVE

• 8 years of experience in IT Service Delivery End User Computing or Executive Support
• Proven experience managing high-touch IT support teams for senior stakeholders
• Strong understanding of incident management IT operations and SLA-driven service delivery
• Experience managing global teams and on-call support models
• Ability to perform effectively in high-pressure high-visibility environments

WE VALUE

• Experience with executive support models (e.g. Diamond / Platinum support)
• Strong leadership communication and stakeholder management skills
• Deep understanding of Digital Workplace technologies (collaboration endpoint AV environments)
• Proactive solution-oriented mindset with strong decision-making capabilities
• Experience with ServiceNow or similar ITSM platforms

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary leading-edge work and developing solutions side-by-side with dedicated experts in their fields Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical Dental Vision and Life Insurance; Short-Term and Long-Term Disability; 401(k) match Flexible Spending Accounts Health Savings Accounts EAP and Educational Assistance; Parental Leave Paid Time Off (for vacation personal business sick time and parental leave) and 12 Paid Holidays. Learn more ( application period for the job is estimated to be 40 days from the job posting date; however this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date June 9th 2026

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy safety security productivity and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency productivity sustainability and safety in high growth businesses in broad-based attractive industrial end markets. Our products and solutions enable a safer more comfortable and more productive world enhancing the quality of life of people around the globe. Learn more ( BUSINESS UNIT

Honeywell Corporate (CORP) provides enterprise-wide services and solutions that support Honeywells diverse business portfolio. The Corporate IT team drives innovation and operational excellence by delivering scalable and secure technology solutions that empower our businesses globally. We focus on enabling digital transformation enhancing cybersecurity and optimizing IT infrastructure to support Honeywells strategic objectives and growth.