Sr IT Change and Release Analyst
Job Location:
Durham, NC - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Description
The Senior Change and IT Release Analyst is responsible for governing and executing the IT Change Management process ensuring changes are effectively evaluated authorized and implemented with minimal risk to the organization. This role partners with IT teams and vendors to drive quality accountability and continuous improvement in change practices.This role is expected to operate with a high degree of autonomy and actively contribute to the evolution of the Change Management function including influencing process improvements platform enhancements and cross-team adoption of best practices.
WhatYoullDo
Ensure ITIL Service Transition activities are governed executed and supported in alignment with the ITIL service model
Drive process simplification standardization and continuous improvement across change and release enablement practices
Collaborate on ServiceNow enhancements including workflow improvements automation opportunities and reporting capabilities
Partner with engineering and development teams to evolve change and release practices supporting increased efficiency automation and alignment with modern delivery models
Monitor and report on key Change Management metrics providing actionable insights and recommendations to leadership
Support audit and compliance activities throughaccurate complete and defensible documentation
Facilitate CAB meetings ensuring effective decision-making readiness and clear stakeholder communication
Serve as a subject matter expert and resource to business partners and team members providing guidance on change and release processes
Review andvalidatechange records for completeness accuracy CI alignment andappropriate riskclassification
Monitor and report on key metrics andprovideactionable insightstoleadership
Support audit and compliance activities with clear defensible documentation
What You Bring
Bachelors degree or advanced degree (where)
5 years of experience in relatedfield.
In lieu of degree 7 years of experience in related field.
Bonus Points
Experience working in a hybrid model with internal teams and managed service providers
ExperiencefacilitatingCAB or similar governance forums
Familiarity with CMDB and CI relationships
Experience driving process improvements or platform enhancements
WhatYoullGet
The opportunity to work at thecutting edgeof health care delivery with a teamthatsdeeply invested in the community
Work-life balance flexibility and the autonomy to dogreat work
Medical dental and vision coverage along withnumeroushealth and wellness programs
Parental leave and support plus adoption and surrogacyassistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution
WhereYoullWork
Our Hybrid Flex approach is builton presencewith a purpose giving you flexibility to work remotely with intentional in-person connection that supports a workplacethatsflexible connected and future focused.
In a Hybrid-Flex roleyoullwork in the office at least two days a week for collaboration and a Remote Flex roleyoullwork virtually with a few in-office visits each year for meaningful moments that matter.
Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in anystateslistedonthis job posting. Onsite expectations will be discussed during the interview process.
#LI-Hybrid
Salary Range
At Blue Cross NC we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training specialized skill sets licensure and certifications and other business and organizational base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus* 401(k) with employer match Paid Time Off (PTO) and competitive health benefits and wellness programs.
*Based on annual corporate goal achievement and individual performance.
Skills
JOB ALERT FRAUD: We have become aware of scams from individuals organizations and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on If you have already provided your personal information that you suspect is fraudulent activity please report it to your local authorities. Any fraudulent activity should be reported to: .
Required Experience:
Senior IC
About Company
Blue Cross NC makes health insurance easy. Discover employer, individual, family, Medicare & Medicaid plans from Blue Cross NC. Better care starts here.
