SR Help Desk Technician

Leading with our people Digital Consultants mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality opportunity and creativity we remain dedicated to being honest trustworthy respectful and ethical in everything we do. We are a certified SBA 8(a) small disadvantaged business that supports multiple IT customers within the Federal civilian and private sectors. Digital Consultants also offers our employees growth opportunities competitive wages and a full benefits package. Our founding principles Fairness and Common Sense make working here more than a job; its the Digital family.

Digital Consultants seeks a Help Desk Technician III to support the United States Army West Desert Test Center (WDTC) Data Science Division (DSD) Information Technology Support Services (ITSS) contract at Dugway Proving Ground (DPG) Utah. The Help Desk Technician III provides advanced technical support for Information Technology (IT) and Information Systems (IS) supporting WDTC operations. This position resolves complex hardware software operating system and user support issues while assisting with workstation management customer service technology refresh efforts and operational readiness in accordance with Department of Defense (DoD) Army and local requirements

Location: Dugway UT

Duties to include:

• Provide advanced help desk and customer support for IT and IS users.
• Receive document track troubleshoot and resolve service requests and trouble tickets.
• Diagnose and resolve complex hardware software operating system printer mobile device and peripheral issues.
• Support user account administration access management and password reset activities.
• Install configure maintain and troubleshoot desktop hardware software and peripheral equipment.
• Support workstation deployments relocations upgrades and technology refresh activities.
• Assist with troubleshooting and resolution of network-connected workstation issues.
• Document troubleshooting activities resolutions and service desk actions.
• Support inventory management accountability and lifecycle management of IT equipment.
• Assist with implementation of cybersecurity requirements and security best practices.
• Coordinate with systems administrators network specialists and cybersecurity personnel to resolve technical issues.
• Support testing operational and mission requirements as assigned.
• Provide professional customer service and technical assistance to Government personnel.

• Clearance: Active Secret clearance required. Must possess a Tier 3 (T3/T3R) or higher investigation. Personnel assigned duties involving administration of classified systems/networks or designated critical-sensitive or special-sensitive positions must meet applicable Tier 5 (T5/T5R) investigation and SCI eligibility requirements.
• Certifications:
  • IAT II One baseline cert: Security CE SSCP CCNA-Security CISSP/Associate CySA GICSP CND CASP CE or GSEC
  • One CE/relevant cert: MCSA/MCSE Desktop tracks RHCSA A Linux or MCITP.
• Education: HS Diploma
• Experience: Minimum three (3) years of experience providing help desk desktop support or customer technical support services.
  • Experience troubleshooting computer hardware software operating systems and peripheral devices.
  • Experience supporting Microsoft Windows operating systems Microsoft Office applications and enterprise desktop environments.
  • Experience supporting ticketing systems service desk operations and customer service activities.
  • Experience supporting Department of Defense (DoD) Information Technology environments preferred.
  • Ability to speak read write and understand English proficiently.
  • Proficiency in the use of computers operating systems and software required to perform assigned duties.
• Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonable accommodation be able to sit stand use computers and monitors and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g. moving a case of paper or similar task) that may occur occasionally.

Benefits: The company offers the following benefits to permanent full-time employees:

• Paid Time Off (PTO)
• Group health plans
• Income protection and supplemental benefits
• 401(k) plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Pet insurance options
• Employee Assistance Program (EAP)

Digital Consultants an inclusive and welcoming company is fully committed to hiring and retaining a diverse workforce without regard to race color religion sex (including pregnancy gender identity and sexual orientation) genetic information national origin age (40 or older) disability veteran status or any other protected characteristic.

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