Sr. HCI Operations Planning Associate

WHAT YOU WILL BRING TO THE ROLE

• Minimum 4-6 years of experience in business operations operations planning business analysis project support or a related field.

• Experience coordinating operational activities and working with business and technical teams to support issue resolution system changes and testing activities.

• Experience supporting one or more of the following: contract originations claims and cancellations accounting and billing operational reporting dealer onboarding or production support.

• Experience researching operational issues identifying contributing factors and coordinating follow-up through resolution.

• Experience preparing reports dashboards or performance metrics to support operational decision-making.

• Experience using reporting workflow or analytics tools such as Tableau Power BI OBIEE Salesforce Jira Confluence SQL or similar platforms preferred.

• Bachelors degree in Business Administration Finance Operations Management Analytics Information Systems or a related field or equivalent relevant experience.

• Training or certification in business process management project management data analytics Lean/Six Sigma or business analysis preferred.

• Analytical and problem-solving skills with the ability to research operational issues interpret information and recommend practical solutions.

• Written and verbal communication skills appropriate for coordinating with internal teams vendors and business stakeholders.

• Ability to organize work manage multiple priorities track action items and meet established deadlines.

• Ability to interpret operational data identify trends and exceptions and prepare accurate reports and summaries.

• Working knowledge of business operations process documentation system testing and continuous improvement practices.

• Proficiency in Microsoft Office applications including Excel PowerPoint Word and Teams; experience with relevant reporting or workflow systems preferred.

• Ability to work independently on recurring assignments collaborate across teams adapt to changing priorities and seek guidance on unfamiliar or higher-risk matters.

WE TAKE CARE OF OUR PEOPLE

At HCA our people drive our success. Thats why we offer a competitive rewards package that supports your health financial future and overall wellbeingat work and beyond.

Benefits Highlights

• Hybrid flexibility 4 days in office 1 day remote

• Vehicle perks monthly vehicle allowance plus purchase and lease discounts

• Comprehensive health coverage medical dental and vision plans

• Employer-funded HSA contributions to help reduce healthcare costs

• 401(k) with company match and immediate vesting from day one

• 100% company-paid life and disability insurance

• Wellbeing benefits including fitness and health resources

• Leadership programs and career development that support continuous learning

• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrivepersonally and professionally.

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture visit our careers page.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse inclusive and respectful workplacebecause we believe diversity builds stronger teams. We comply with all applicable federal state and local equal employment opportunity laws and do not discriminate on the basis of race religion or creed color national origin ancestry caste citizenship sex or gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability medical condition genetic information marital status family care or medical leave status military or veteran status political affiliation or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be foundhere. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at.

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance Genesis Finance and Kia Finance we deliver innovative financing leasing and insurance solutions to more than 3 million customers and businesses nationwide.

Were a company driven by growth innovation and people. At HCA youll find opportunities to build new skills expand your career and make a real impactwhile working in a diverse inclusive and valuesdriven environment. Were proud to support our communities through volunteerism philanthropy and engaged Employee Resource Groups.

If youre looking for a fastpaced collaborative workplace where your ideas matter join us as we lead the future of financing freedom of movement. Apply today.

WHAT YOU WILL DO

The Sr. HCI Operations Planning Associate provides operational support for assigned service contract programs and business stakeholders. This role coordinates recurring activities related to contract originations claims and cancellations accounting and billing dealer onboarding operational reporting system integrations and production support. This role works with OEM partners dealers vendors and internal teams to monitor service delivery research operational issues communicate status updates maintain documentation and support process improvements in accordance with established requirements and procedures.

HOW YOU WILL MAKE AN IMPACT

• Program Operations Support: Coordinate day-to-day operational activities for assigned programs and stakeholders. Support contract originations claims and cancellations processing accounting validations and billing activities dealer onboarding operational reporting and production support. Work with OEMs vendors and internal teams to monitor service delivery and adherence to established service levels and business requirements.

• Issue Resolution and Stakeholder Coordination: Research routine to moderately complex operational system data reporting billing and customer-impacting issues. Coordinate with business and technical teams to identify contributing factors track action items communicate status updates and support timely resolution. Escalate higher risk or unfamiliar matters to management or the appropriate functional resource.

• Operational Reporting and Analysis: Monitor operational metrics service levels financial activity data quality and reporting outputs. Prepare reports dashboards scorecards and presentations to identify trends exceptions and potential operational risks. Summarize findings and provide recommendations to support operational decision-making and program performance.

• Project and System Support: Support system enhancements process changes and cross-functional projects by gathering requirements documenting business processes participating in quality assurance and user acceptance testing and assisting with implementation activities. Identify and recommend practical improvements that may enhance efficiency accuracy scalability or the customer experience.

• Documentation Controls and Continuous Improvement: Maintain procedures process documentation reporting definitions and operational control records. Support business reviews compliance activities and audit requests by compiling information and tracking follow-up actions. Identify process gaps or operational risks and assist with implementing approved improvements.