Sr Fundraising Technology Specialist

Join Our Team and Make a Difference in Higher Education!

At the System Administration office at the University of Colorado we are dedicated to building a workplace where everyone feels valued supported and empowered to thrive. Our office is committed to fostering a culture where employees find community a sense of belonging and the opportunity to contribute meaningfully to our mission and purpose.

By joining our team youll have a direct impact on shaping the future of higher addition to the Office of the Board of Regents the University of Colorados system administration includes 19 units that provide essential services to CUs campuses in Aurora Boulder Colorado Springs and Denver as well as the Office of the President. While not a part of any one campus we are proud to serve in the centralized office for the University system. Together we ensure CU continues to deliver outstanding education groundbreaking research and valuable service to our communities.

We believe in creating an environment where the unique experiences and perspectives of everyone are embraced enriching the work we do and the strategic outcomes we pursue. If youre passionate about making a difference contributing to a dynamic team and supporting a mission that matters we encourage you to apply and be part of our journey. Learn more about CU System Administration.

Position Summary:

The Sr Fundraising Technology Specialist supports the University of Colorados Office of Advancement in maximizing the effectiveness of fundraising and marketing technology tools and platforms that support annual giving and related digital marketing efforts. This role focuses on helping Advancement teams and campus partners leverage existing platforms adopt new functionality improve operations and sustain consistent use of tools and processes over time.

This position develops functional expertise in how CUs core annual giving and digital marketing technologies operate in practice including platforms such as GiveCampus reporting dashboards and analytics tools (e.g. Cognos and DonorCentrics) Kindsights Ascend Salesforce CRM Marketing Cloud and related engagement technologies. While the role is not expected to serve as a deep technical expert it is responsible for understanding platform capabilities identifying gaps between current utilization and available functionality and supporting opportunities to improve adoption processes documentation and operational effectiveness.

The Sr Fundraising Technology Specialist serves as a business-side partner between fundraising professionals and technical colleagues to support user adoption and sustainment documentation best practices onboarding and ongoing training efforts to help ensure Advancement technologies are used consistently efficiently and effectively across the CU Advancement community. The role also supports structured processes for platform-related requests translating business needs related to functionality reporting data and analytics and coordinating with service delivery and technical colleagues on enhancements.

This role reports to the Director of Annual Giving & Digital Marketing and is exempt from the State of Colorado Classified Staff system.

Where You Will Work:

Applicants must be Colorado residents or able to relocate to Colorado within a month of starting employment with University of Colorado System Administration.

The CU System Office of Advancement follows a flexibility first approach that blends a highly hybrid work environment (part work from home part in office) with planned in-office work to facilitate collaboration strategic planning and teaming. This model currently includes two (2) required callback weeks annually when all our colleagues are expected to be together in the office. Plus up to two (2) additional in-person meeting weeks each year as determined by the supervisor.

Please note leadership may adjust in-office work requirements with a minimum of three months notice before any change can be implemented.

Equal Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal state and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity and we encourage individuals from all backgrounds to apply including protected veterans and individuals with disabilities.

Duties and Responsibilities:

Duties and responsibilities of the position include but are not limited to:

Technology & Platform Enablement

• Maintain a thorough understanding of how CUs core annual giving and digital marketing tools and platforms function and how the CU Advancement user community leverages them; these include:
  • GiveCampus
  • Data analytics reports and dashboards including Cognos Tableau and Donor Centrics
  • Salesforce (Kindsight Ascend CRM)
  • Marketing Cloud
  • Double the Donation
  • Email accessibility and creation tools
• Enable and support the use of existing but underutilized features within annual giving and digital marketing tools and platforms.
• Assess gaps between current utilization of tools and platforms and their available capabilities to identify opportunities to improve usage configuration processes training or documentation.
• Stay informed on new and upcoming features within core tools and platforms including AI-related functionality by coordinating with vendor liaisons or account representatives.
• Identify opportunities to leverage existing AI-enabled functionality within approved tools and platforms to support operational effectiveness and user experience.
• Coordinate limited testing or piloting of new features and functionality.
• Assist users with troubleshooting requests related to tools and platforms.

Business Partnership & Operational Coordination

• Act as the business side partner for how shared System driven annual giving and digital marketing tools and platforms are used in practice.
• Understand how campuses use tools and platforms differently and identify where shared standards or centralized practices may help prevent fragmentation.
• Translate users functionality data reporting and analytics needs between business colleagues and relevant technical colleagues.
• Maintain a structured intake process for tool- and platform-related requests in collaboration with service delivery and technical colleagues.
• Track and maintain work requests and operational activities within shared workflow management tools to improve visibility and organization.
• Contribute to roadmap discussions and coordinate with relevant service delivery business analysis and technical colleagues regarding enhancement priorities and operational needs.
• Develop recommendations for feature prioritization and roadmap planning based on stakeholder input.

Governance Standards & Process Improvement

• Reinforce shared expectations for how tools and platforms are used and support the integration of new features into existing workflows.
• Maintain documentation of current processes and policies developed through shared governance.
• Develop and maintain guidelines and best practices for using current tools and platforms.
• Identify and document manual or interim processes that are being used as band-aids in the absence of longer-term improvements.
• Promote shared standards and consistent practices for System driven platforms where appropriate while allowing for campus variability.
• Support efforts to improve data reporting and analytics across relevant tools and platforms.

Adoption Training & Change Management

• Support long-term adoption and sustainment efforts related to tools and platforms partnering with training and communications colleagues as needed.
• Support change management and user adoption efforts related to new features processes and platform enhancements.
• Support onboarding and refresher training for tool and platform users.
  

What We Offer:

Salary: The anticipated hiring range has been established at $74000-$80000.

Benefits: With our unparalleled range of benefits including top-notch healthcare comprehensive wellness programs enriching professional development and a dynamic work-life balance we ensure your holistic growth and happiness.

• No-cost or low-cost medical & dental plan options some inclusive of IVF assistance.

• Disability Life Vision Insurance options.

• Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay a 401k or 403b plan and a 457 deferred compensation plan.

• Pre-tax savings plans such as Health care and Dependent care flexible spending accounts.

• Embrace a healthy work-life balance with ample sick and vacation leave along with at least 12 paid holidays. This includes a dedicated week off for winter break.

• 6 weeks of parental leave to adjust to the joys of parenthood.

• A tuition benefit program for you and/or your dependents.

• Free RTD EcoPass and free onsite parking at our 1800 Grant Street Office.

• Many additional perks & programs with the CU Advantage.

For more information on benefits programs please review our Comprehensive Benefits Guide.

Access our Total Compensation Calculator to see what your total rewards could be at CU. (This position is a University Staff position)

Qualifications:

Minimum Qualifications:

Please include all relevant experience in your resume to be accurately assessed against these qualifications. You must meet all minimum requirements at the time of application to be considered for this role.

• Bachelors degree from an accredited institution of higher education or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
• Three (3) years experience supporting user adoption and ongoing use of tools or platforms through documentation process improvement training operational support or related sustainment activities.
• Three (3) years experience working with multiple stakeholder groups and coordinating efforts across teams departments or functional units.
• Two (2) years professional experience in annual giving fundraising operations advancement services digital marketing training nonprofit operations higher education or related operational support environments.
  

Preferred Qualifications:

• Five (5) years professional experience as indicated above
• Three (3) years experience translating user needs into clear requirements recommendations or next steps for partners supporting data reporting analytics or technical configuration activities.
• Familiarity with one or more of the platforms referenced such as GiveCampus Salesforce (Kindsight Ascend CRM) Double the Donation Cognos DonorCentrics Marketing Cloud or similar reporting fundraising and engagement platforms.
• Experience acting as a business-side coordinator or operational partner for shared tools or platforms including supporting standards documentation usage expectations and user adoption efforts.
• Experience supporting post-launch improvement efforts for tools or platforms including enhancements process improvements training plans or documentation updates.
• Experience supporting structured intake and prioritization of platform-related requests in collaboration with partners communities of practice or governance groups.
• Experience levering AI-enabled tools or functionality in a professional setting to support operational workflows engagement efforts or process improvements.
  

Knowledge Skills and Abilities:

To be successful in this position a candidate will need the following:

• Strong knowledge of technology used in marketing communications and fundraising or nonprofit operational environments.

• Ability to develop a strong understanding of how CUs annual giving and digital marketing tools are used including identifying gaps between current usage and available functionality.

• Skill in supporting user adoption sustainment and effective utilization of tools and platforms following implementation or enhancements.

• Ability to identify gaps between current use and available functionality and translate those gaps into actionable recommendations for improvement.

• Strong ability to develop and maintain clear documentation guidelines best practices and processes that support consistent and efficient operations.

• Strong stakeholder engagement and partnership skills including the ability to collaborate effectively across campuses and functional teams.

• Ability to support user adoption and change management efforts related to tools platforms and process enhancements.

• Data literacy and comfort working with reports dashboards and analytics concepts.

• Ability to translate technical functionality data reporting and analytics topics between business and technical colleagues in a clear and structured manner.

• Organized and detail-oriented work style with the ability to track and coordinate work within shared workflow management tools (e.g. )

• Problem-solving mindset and ability to assist with troubleshooting requests related to tools and platforms while recognizing when to escalate issues to technical experts.

• Comfort identifying practical opportunities to leverage AI-enabled functionality and tools to improve workflows and operational outcomes.
  

How to Apply:

For full consideration please attach the following as separate documents to your application:

1. A cover letter identifying the job specific minimum qualifications you possess and interest in the position.
2. A resume including all relevant experience to be accurately assessed against the qualifications listed in the posting.

Please ensure you check the Job Specific Attachments box next to each document on the Required Documents page of the application for the appropriate documents to be attached.

Per the Colorado Job Application Fairness Act you are not required to provide your date of birth dates of school attendance or dates of graduation on your resume or cover letter. If an application requires additional materials such as a transcript or certification you may redact identifying information relating to your date or birth dates of school attendance or dates of graduation.

When to Apply:

For full consideration completed applications must be submitted by Monday June 29th. Reference checking is a standard step in our hiring process. You may be asked to provide contact information including email addresses and phone numbers for up to five references as part of the search process for this position.

*Please note: All application materials must be submitted through CU Careers; emailed materials will not be considered. *

Sponsorship Statement:

We are unable to sponsor applicants for work visas for this position.

Background Check Statement:

The University of Colorado is committed to providing a safe and productive learning and living community. To achieve that goal we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check and when appropriate a financial and/or motor vehicle history. The Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment.

ADA Statement:

We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: .