Sr. Fraud Investigation Associate (260000J2) Irvine, CA

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Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance Genesis Finance and Kia Finance we deliver innovative financing leasing and insurance solutions to more than 3 million customers and businesses nationwide.



Were a company driven by growth innovation and people. At HCA youll find opportunities to build new skills expand your career and make a real impactwhile working in a diverse inclusive and valuesdriven environment. Were proud to support our communities through volunteerism philanthropy and engaged Employee Resource Groups.



If youre looking for a fastpaced collaborative workplace where your ideas matter join us as we lead the future of financing freedom of movement. Apply today.



WHAT YOU WILL DO

The Sr. Fraud Investigation Associate is responsible for working closely with management as well as Operations (Servicing Collections Credit/ Funding) Legal law enforcement and our dealers to coordinate research and investigate fraudulent or suspicious activities related to Fraud irregular dealer activity and other auto finance irregularities or potential misrepresentations. This position conducts suspected fraud case investigations of various consumer and dealer related fraud types from inception through addition this position investigates gathers and analyzes facts and supports culpability determination including drafting dealer buyback demands requesting proper approvals and maintaining required follow-up activities through receipt of payments.



HOW YOU WILL MAKE AN IMPACT

1. Investigate/ research Fraud incidents and/ or allegations involving any new or existing accounts and/or credit applications received via the Fraud Inbox as well as other internal and external sources. Interview victims suspects dealers and associated parties during investigations of fraud dealer mistake and lien imperfection claims. Collaborate with law enforcement to verify police reports and when applicable provide necessary information or documentation to assist in pursuing bad actors.

2. Gather and analyze facts and document all investigative activities to present culpability determination and next steps. Prepare written reimbursement claims for dealer buybacks and support the buyback process through to payment receipt.

3. Assist with investigating and managing indirect claims received through eOscar and/or other disputes as needed

4. Regularly communicate and coordinate cross departmental fraud detection and/or investigative issues with departments such as Collections Customer Service CARE Credit Funding Sales Marketing and Legal. Network with and assist local state and federal authorities when possible.

5. Assist with running Fraud Service Requests and auction inventory queries; assist with monitoring auction sales of fraud recovered vehicles and proper application and reporting of auction proceeds; assist with ensuring proper data entries and reporting accuracy of the Fraud Master Tracker. Assist with training new hire/investigators when needed.