Sr. Field Support Engineer (Executive Support)

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

McKesson is seeking a Sr. Executive Support Engineer (Las Colinas) to deliver exceptional onsite and remote technical support across a modern enterprise technology environment. This role supports Windows 10/11 macOS iOS Microsoft 365 services endpoint management platforms hardware troubleshooting and user access administration while driving operational excellence across multiple locations.

The ideal candidate combines deep technical expertise executive-level customer service an AI-forward mindset and a proactive approach to identifying and resolving issues before they disrupt the employee experience. The engineer will use data automation AI-enabled tools monitoring and recurring-issue analysis to anticipate needs reduce friction and continuously improve service delivery.

Provide advanced support for Windows 10/11 macOS iOS and Microsoft 365 applications including Outlook Teams OneDrive and Office apps.

Troubleshoot and resolve complex hardware and software issues involving Windows PCs Macs iPhones iPads printers docking stations mobile devices and peripherals.

Deliver high-touch discreet and responsive support for executives and their assistants in onsite remote and hybrid settings.

Use monitoring analytics automation AI-enabled tools and trend analysis to identify risks and remediate issues before they affect users.

Apply an AI mindset by evaluating practical use cases improving workflows documenting responsible usage and helping users adopt AI capabilities effectively and securely.

Manage incidents requests and problem records in ServiceNow or an equivalent ITSM platform while meeting established service levels and maintaining clear stakeholder communication.

Administer user accounts permissions and group memberships within Active Directory and Microsoft Entra ID (Azure AD).

Support device deployment software distribution patching configuration and compliance through Microsoft Intune SCCM Apple management platforms and related endpoint tools.

Lead hardware refreshes workstation deployments technology upgrades executive onboarding and site support initiatives.

Collaborate with infrastructure security networking mobility Apple Microsoft and vendor teams to resolve escalations and improve service delivery.

Support executive meeting video collaboration and A/V needs including visual team meetings town halls conference rooms presentation readiness and coordination with internal or vendor support teams.

Create technical documentation knowledge articles end-user guidance and training materials that make complex technology easy to understand.

Mentor support engineers share expertise and convert repeat issues into scalable preventative solutions.

7 years of experience in IT Support Desktop Support Endpoint Support Field Support Executive Support or a related technical support function.

Enterprise experience supporting Windows 10/11 macOS and iOS devices including configuration troubleshooting updates security controls and interoperability.

Experience administering and troubleshooting Microsoft 365 applications and services.

Hands-on experience troubleshooting laptops desktops Macs iPhones iPads printers docking stations and peripheral devices.

Experience with ServiceNow or a similar IT Service Management platform.

Experience managing users groups permissions and access in Active Directory and Microsoft Entra ID.

Experience supporting endpoint management platforms such as Microsoft Intune and SCCM; familiarity with Apple device management and enrollment workflows.

Demonstrated ability to anticipate user needs identify recurring patterns and implement proactive or preventative support actions.

Practical understanding of enterprise AI capabilities responsible AI principles data protection and ways AI can improve support productivity and user experience.

Strong problem-solving executive presence customer service discretion documentation and communication skills.

Bachelors degree in Information Technology Computer Science or a related field or equivalent experience.

Experience supporting executives executive assistants or other high-touch user populations.

Experience supporting geographically distributed and multi-site enterprise environments.

Knowledge of endpoint security compliance conditional access mobile device management and device lifecycle management across Windows and Apple ecosystems.

Experience with Apple Business Manager Jamf Microsoft Intune for Apple devices enterprise iOS enrollment or comparable Apple management tooling.

Experience with software deployment operating system imaging automated provisioning and zero-touch deployment.

Experience using AI assistants automation scripting knowledge management or predictive experience tools to improve support outcomes.

Familiarity with PowerShell shell scripting workflow automation and API-based integrations.

Experience coordinating enterprise technology rollouts and hardware refresh projects.

Familiarity with executive A/V support video conferencing visual team meetings town halls room technology presenter readiness and live-event coordination.

Experience mentoring junior engineers or serving as a technical escalation point.

Knowledge of regulated environments such as healthcare pharmaceutical or other highly controlled industries.

Ability to provide onsite support for assigned locations and occasional travel for projects deployments executive needs site activities meetings town halls or other executive technology events.

Ability to move and install desktop equipment monitors printers and related technology hardware.

Ability to work in office warehouse clinical or data-center environments when required.

May occasionally lift and transport IT equipment in accordance with company safety guidelines.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

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