Sr. Director, Supply Chain Operations

The Sr. Director Supply Chain Operations will have two main areas of focus: Wholesale Sales Operations & Global Physical Inventory Management. 

The role is accountable for end-to-end operational excellence across the Wholesale organization -spanning customer service sales planning forecasting allocations  physical inventory and ATS/ATSP accuracy. 

This role ensures tight alignment between revenue objectives inventory availability and fulfillment execution by establishing a single trusted source of truth for ATS/ATP pipeline visibility and order execution across global markets. The Sr. Director partners closely with Sales Customer Service Supply Chain Merchandising Planning Finance and Technology to deliver scalable growth disciplined execution and an elevated wholesale customer experience worldwide. 

A critical element of this role is ownership of global physical inventory accuracy ensuring inventory control strategies operational standards and governance routines that protect company assets minimize shrink and enable reliable fulfillment financial reporting and decision-making at scale.  

What youll get to do:

Wholesale Sales Planning & Revenue Operations 

• Partner with Wholesale Sales leadership to support monthly quarterly and annual revenue planning and execution 
• Deliver actionable insights to support go-to-market strategy across domestic and international regions 
• Develop and Standardize performance metrics reporting and operating cadence across regional sales teams 
• Proactively identify performance risks revenue opportunities and operational gaps 

Forecasting Pipeline & ATS/ATP Governance 

• Own weekly and monthly sales performance pipeline and forecast accuracy reporting 
• Lead ATS/ATP governance accuracy and operating standards across Sales Planning Production Logistics and Technology 
• Ensure stakeholders operate from a consistent reliable availability signal that enables confident selling and execution 
• Drive root cause analysis and corrective actions for forecast error inventory misalignment and order exceptions 

Wholesale Customer Service Operations 

• Lead Wholesale Customer Service operations with a focus on customer health retention and service excellence 
• Define and monitor KPIs including CSAT response time resolution time backlog and service levels 
• Ensure consistent service standards and tooling across global markets 
• Oversee platforms reporting and tools that provide wholesale customers and independent agencies with accurate real-time visibility into their business 

Supply Chain Coordination & Order Execution 

• Partner with Distribution Planning Operations and Logistics to ensure timely and accurate order fulfillment 
• Align sales forecasts with supply and inventory planning to support demand accuracy 
• Monitor order status delivery timelines and fulfillment performance across regions 
• Proactively identify and escalate supply risks or execution constraints 
• Develop reporting that improves order visibility delivery performance and customer communication 

Sales Customer Service & Inventory Technology 

• Own the wholesale sales and customer service technology stack 
• Oversee CRM and customer service platforms integrations and data governance 
• Establish global reporting standards and adoption across regions 
• Partner with Tech to evaluate and implement tools that improve sales effectiveness service execution and inventory visibility 

Physical Inventory Management & Accuracy 

• Own endtoend physical inventory integrity across Vuoris global distribution network including fulfillment centers retail stores and returns operations  
• Lead the global physical inventory management strategy ensuring consistent controls standards and execution across all nodes  
• Drive inventory accuracy through cycle counts root cause analysis and corrective action plans  
• Establish and maintain inventory control policies and operational standards to minimize shrink loss and variance  
• Partner closely with Inventory Accounting to ensure alignment between physical and financial inventory  
• Define track and report KPIs to measure inventory accuracy health and operational integrity  
• Drive sustainable improvements in inventory processes controls and execution to support scale and growth 

Team Leadership 

• Lead and develop Sales Operations and Physical Inventory Management teams 
• Coordinate with international operations and regional resources 
• Build scalable processes reporting frameworks and operating models 
• Champion a data-driven accountability-focused culture across teams 

Qualifications :

Who you are:

• 12 years in Sales Operations Supply/Demand Planning or Customer Operations 
• 7 years in people leadership roles 
• Experience supporting a mid to large B2B organizations ($500M$3B revenue) 
• Deep expertise in forecasting analytics and operational reporting 
• Proven experience supporting international or multi-region sales teams 
• Experience partnering cross-functionally with Commercial Finance and Supply Chain teams 
• Strong analytical problem-solving and stakeholder influence skills 
• Bachelors degree in business Finance Economics or related field 
• MBA or advanced degree preferred 

Preferred Systems Experience 

• Shopify 
• ERP platforms (Microsoft Dynamics 365 SAP) 
• Tableau / Power BI / Valo 
• Customer support platforms 
• Revenue intelligence tools 

Additional Information :

Our investment in you: 

At Vuori were proud to offer the following to our employees: 

• Health Insurance 
• Savings and Retirement Plan 
• Employee Assistance Program 
• Generous Vuori Discount & Industry Perks 
• Paid Time Off 
• Wellness & Fitness benefits 

The salary range for this role is $215300 per year - $288225 per year. This role is bonus eligible. 

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. 

All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time