Sr. Director, Pharmacy Business Operations

Role Summary
The Senior Director 340B TPA Business Operations is a senior leadership role responsible for driving operational excellence business performance scalability and strategic execution across Omnicells 340B Third-Party Administrator (TPA) business. This leader serves as a key business partner across Product Technology Customer Success Operations Finance Compliance Sales and Implementation organizations to ensure the delivery of industry-leading 340B solutions while supporting customer growth regulatory compliance and long-term business objectives.
This role leads strategic business operations initiatives operational transformation efforts performance management process optimization governance and cross-functional planning activities that support Omnicells 340B TPA platform and related service offerings. The Senior Director will play a critical role in advancing business scalability improving customer outcomes optimizing operational efficiency and supporting the ongoing modernization of the 340B platform and customer experience.
Key Responsibilities
Strategic Leadership
Develop and execute the operational strategy for Omnicells 340B TPA business to support growth profitability customer retention and service excellence.
Partner with executive leadership to establish long-term business objectives operating plans and performance targets.
Lead business planning processes annual operating plans quarterly business reviews and strategic initiative governance.
Identify opportunities to improve operational scalability and enable future platform growth.
Serve as a key leader supporting business transformation initiatives including platform modernization process redesign and technology enablement efforts.
Business Operations & Performance Management
Establish and monitor key business performance metrics dashboards scorecards and executive reporting.
Drive continuous improvement initiatives focused on productivity efficiency customer outcomes and financial performance.
Lead operational reviews to identify trends risks capacity constraints and opportunities for improvement.
Partner with Finance to support forecasting budgeting business case development and investment prioritization.
Develop operational governance models that ensure alignment across functional teams.
Customer Operations & Service Excellence
Collaborate with Customer Success Service Management Data Quality and Operations teams to drive exceptional customer experiences.
Monitor customer health indicators renewal performance implementation success and operational service metrics.
Support customer retention and growth initiatives through operational planning and stakeholder alignment.
Develop and implement strategies to improve customer adoption operational effectiveness and service delivery consistency.
Establish executive-level relationships with key customers pharmacy partners and industry stakeholders.
Cross-Functional Leadership
Partner closely with Product Management Engineering Technology Compliance and Operations leaders to prioritize business initiatives and drive execution.
Lead cross-functional programs supporting new product capabilities platform enhancements and operational readiness.
Facilitate alignment between customer requirements operational processes and technology roadmaps.
Drive organizational effectiveness through clear governance accountability and communication frameworks.
Compliance & Risk Management
Ensure operational processes support compliance with federal 340B regulations customer contractual obligations and internal controls.
Partner with Compliance Legal Security and Risk Management teams to identify and mitigate operational risks.
Support business continuity planning operational resilience efforts and audit readiness activities.
Maintain deep knowledge of evolving 340B regulations contract pharmacy trends and industry best practices.
Leadership & Talent Development
Build develop and lead a high-performing business operations organization.
Establish performance expectations and development plans aligned with Omnicell leadership principles.
Foster a culture of accountability collaboration innovation and continuous improvement.
Mentor emerging leaders and build organizational capability to support future growth.
Qualifications & Experience
Bachelors degree in Business Administration Healthcare Administration Operations Management Pharmacy Finance or related field.
10 years of progressive leadership experience in healthcare pharmacy services healthcare technology SaaS consulting or operations.
7 years of people leadership experience managing directors managers and cross-functional teams.
Demonstrated success leading large-scale operational and business transformation initiatives.
Experience developing executive-level business reviews operating metrics and strategic plans.
Strong financial acumen business planning and operational performance management experience.