Sr Director, Outreach & Provider Relations

Nemours is seeking a Senior Director Outreach & Provider Relations to join our Nemours Childrens Health team in Wilmington Delaware.

The Senior Director of Outreach and Provider Relations serves as a strategic leader responsible for developing directing and executing an integrated physician outreach and provider relations strategy to support growth access and alignment across Nemours Childrens Health Delaware Valley and its referral network. This role oversees a team of physician liaisons and provides matrix leadership to outreach coordinators embedded within key service lines.

The Senior Director partners closely with physician leaders service line executives operations marketing and data optimization team members to expand referral relationships strengthen community engagement and enhance the reputation of Nemours Childrens Health Delaware Valley as a trusted pediatric service partner.

Essential Functions

• Strategic Leadership & Program Development
  • Develop and execute a comprehensive data driven outreach and provider relations strategy that supports hospital growth priorities specialty service line development and access goals.
  • Establish clear objectives performance metrics and analytics to measure outreach effectiveness referral trends and relationship impact.
  • Align outreach strategies with organizational strategic plans market dynamics and evolving pediatric care needs.
• Physician Liaison Team Leadership
  • Provide direct oversight coaching and performance management for Physician Liaisons.
  • Ensure Physician Liaisons effectively plan coordinate and execute outreach initiatives focused on community physicians referring partners and potential new referral sources.
  • Standardize outreach processes messaging and reporting to ensure consistency quality and regulatory compliance.
• Matrix Management of Outreach Coordinators
  • Provide dotted-line leadership to Outreach Coordinators supporting service lines.
  • Ensure Physician Liaisons and Outreach Coordinators effectively plan coordinate and execute outreach initiatives focused on community physicians referring partners and potential new referral sources.
  • Collaborate with service line leaders to align outreach activities with specialty-specific goals while ensuring consistency with enterprise outreach standards.
  • Facilitate regular communication shared planning and performance reviews in partnership with service line leadership.
• Provider Engagement & Relationship Management
  • Serve as a senior leader and ambassador to community physicians advanced practice providers health systems and other referral sources.
  • Cultivate trusted long-term relationships by understanding referral patterns clinical needs and access challenges.
  • Identify opportunities to improve referral experience communication pathways and continuity of care for pediatric patients.
• Cross-Functional Collaboration
  • Partner with marketing communications clinical operations access and quality teams to align outreach efforts with branding patient access and service excellence initiatives.
  • Support the launch and growth of new specialty programs clinical services and physician recruitment initiatives through targeted outreach strategies.
• Data Reporting & Continuous Improvement
  • Establish data-driven referral management accountability by measuring conversion outcomes strengthening referring provider confidence and ensuring consistent translation of demand into completed care and organizational value.
  • Use data to objectively understand and drive referral volumes market share physician engagement metrics and outreach ROI.
  • Translate data insights into actionable plans for continuous improvement and strategic growth.
  • Prepare and present executive-level reports and recommendations for senior leadership.
  • Business owner of Salesforce responsible for improving then maintaining the integrity of referral provider profiles and contact logs (phone in-person and event).

Job Requirements

• Bachelors degree in healthcare administration business administration marketing or a related field is required. Masters degree (MBA MHA MPH or similar) is preferred.
• Minimum of 810 years of progressive experience required in provider relations physician outreach healthcare strategy or business development preferably in a pediatric or academic medical center setting.
• Minimum of 5 years of people leadership experience including managing field-based or matrixed teams is required.
• Demonstrated success in developing and executing outreach strategies that drive referral growth and provider engagement is required.
• Experience working with pediatric specialty service lines such as orthopedics cardiology maternal-fetal or advanced delivery care preferred.
• Strong understanding of referral dynamics physician practice operations and healthcare compliance considerations preferred.

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