Sr Director, National IKC

Posting Date

05/26/2026

909 N Topeka StWichitaKansas67214-3620United States of America

No Brag Just Fact!

Heres what you can expect as a Sr. Director of National Support at DaVita:

DaVita Integrated Kidney Care (DaVita IKC) is the integrated care division of DaVita Inc. working on DaVitas vision to provide integrated care to all ESRD patients who are some of the most medically complex and vulnerable patient populations in the US. Our more than 600 dedicated nurses care coordinators nurse practitioners (NPs) and business professionals integrate and manage care for more than 20000 patients with late-stage chronic kidney disease (CKD) and end stage renal disease (ESRD) across the US each month.

Weve proven that integrating care achieves the triple aim of improved patient quality of life better outcomes and lower total cost of sets DaVita IKC apart is that we not only provide great care management but we start with our heart with our patients and each other. We focus on creating both a great experience for our patients and a special place to work for our teammates.

Were on a mission to revolutionize kidney care with a vision of making integrated care the standard of care for all renal help us achieve our vision were investing extensively in developing both our model of care and our you join DaVita IKC youre joining a compassionate team committed to quality patient care. Through our commitment to training growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

We have a great opportunity for a Sr. Director of National Support. This exciting opportunity leads the non-clinical operations for our renal care management programs delivered using our Contact Center organization.

The ideal candidate establishes and maintains partnerships with other corporate teams field leaders physicians and clinical operations teams to address operation issues and opportunities including enrollment clinical administration and support call center analytics and capabilities.

Additionally the Director will oversee virtual managers and have overall responsibility for front-line teammates while improving systems and processes to advance our overall operational effectiveness and achieve our operational goals. This Director participates in budget development and has budget accountability.

REMOTE Role- preference will be for candidate to reside in MST zone

Responsibilities include but are not limited to:

• Identifies analyzes and drives continuous operating improvements and quality performance of operating metrics including quality productivity staffing training attrition and budget

• Leads innovative initiatives to define world-class outbound and inbound contact center capabilities and performance; tracks emerging trends in call center operations management

• Prepares and analyzes operations performance reports by collecting analyzing and summarizing data and trends

• Manages a leadership and operations team to support enrollment administration clinical and contact center support teams; recruits trains coaches and managing performance for teammates

• Leads operational strategies by monitoring teammate performance identifying and resolving problems preparing and completing action plans completing process audits and managing system and process improvement initiatives

• Meets financial objectives by estimating requirements preparing annual budget scheduling expenditures analyzing variances and initiating corrective actions

Education & Experience Requirements:

• Bachelors Degree required

• 8-10 years of experience in an operational leadership role required

• Prior experience in call center leadership role preferred

Here is what you can expect when you join our Village:
A community first company second culture based on Core Values that really matter.
Clinical outcomes consistently ranked above the national average.
Award-winning education and training across multiple career paths to help you reach your potential.
Performance-based rewards based on stellar individual and team contributions.
A comprehensive benefits package designed to enhance your health your financial well-being and your future.
Dedication above all to caring for patients suffering from chronic kidney failure across the nation. Enter text here

Join us as we pursue our vision To Build the Greatest Healthcare Community the World has Ever Seen.

Why wait Explore a career with DaVita today.

Go to to learn more or apply.

Applications are accepted on an ongoing basis.

What Well Provide:

More than just pay our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical dental vision 401(k) match paid time off PTO cash out

• Support for you and your family: Family resources EAP counseling sessions access Headspace backup child and elder care maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVitas online training platform StarLearning.

At DaVita we strive to be a community first and a company second. We want all teammates to experience DaVita as a place where I belong. Our goal is to embed belonging into everything we do in our Village so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited hired assigned and promoted without regard to race national origin religion age color sex sexual orientation gender identity disability protected veteran status or any other protected characteristic.

This position will be open for a minimum of three days.

The Salary Range for the role is $115000.00-$183000.00 per year.

If a candidate is hired they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

New York Exempt: New York City and Long Island: $66300.00/year Nassau Suffolk and Westchester counties: $66300.00/year Remainder of New York state: $62353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour Nassau Suffolk and Westchester counties: $17.00/hour Remainder of New York state: $16.00/hour

Washington Exempt: $80168.40/year Washington Non-exempt: Bellingham: $19.13/hour Burien: $21.63/hour Everette: $20.77/hour Unincorporated King County: $20.82/hour Renton: $21.57/hour Seattle: $21.30/hour Tukwila: $21.65/hour Remainder of Washington state: $17.13/hour

Required Experience:

Exec