Sr. Director Enterprise Program Manager

• The Senior Director within the EITS Office of the CIO & PMO acts as a strategic partner gatekeeper and operational leader.
• This IT leader will be cross functional and provide support of strategic key complex initiatives and IT projects/programs drive executive change communication and system engagement facilitate stakeholder alignment and provide operational oversight as directed.
• This individual will bridge operational gaps and support EITS service line leads.
• A critical focus of this role will be overseeing the seamless integration of enterprise technologies such as the ServiceNow platform ensuring day-one operational stability and the realization of long-term strategic synergies.

1. Executive IT Leadership & CIO Office Support

The candidate will function as a senior trusted advisor to IT leadership.

Responsibilities

• Support CIO and IT executive leadership
• Drive strategic priorities across EITS
• Translate executive vision into execution plans
• Monitor progress of enterprise initiatives
• Act as escalation point for critical issues
• Prepare executive presentations and board-level updates
• Support IT governance activities

2. Enterprise Program & Portfolio Management

This person will oversee large complex initiatives across multiple technology teams.

Responsibilities

• Lead enterprise-wide technology programs
• Coordinate multiple project managers
• Manage dependencies across workstreams
• Ensure initiatives remain on budget and timeline
• Track risks and mitigation plans
• Facilitate executive decision making

3. ServiceNow & Enterprise Platform Integration

overseeing seamless integration of enterprise technologies such as ServiceNow. They want someone who understands how large enterprise platforms get implemented and integrated operationally.

Responsibilities

• Oversee ServiceNow implementation/integration
• Ensure operational readiness
• Coordinate technical and business stakeholders
• Manage platform adoption strategy
• Monitor platform performance and stability
• Drive realization of business benefits

4. Change Management & Executive Communications

The job description repeatedly references:

drive executive change communication

This suggests significant organizational change responsibilities.

Responsibilities

• Develop executive communication strategies
• Create adoption and engagement plans
• Prepare communication materials
• Lead stakeholder engagement
• Manage organizational resistance
• Promote technology adoption

5. Cross Functional Stakeholder Management

The candidate will spend a large amount of time coordinating leaders.

Responsibilities

• Align business and IT stakeholders
• Facilitate leadership meetings
• Resolve conflicts
• Drive consensus
• Manage vendor relationships
• Coordinate service line leaders

6. IT Operations Oversight

The role also acts as an operational bridge between service lines.

Responsibilities

• Identify operational gaps
• Monitor service performance
• Improve operational processes
• Support IT service delivery
• Ensure day-one operational stability after implementations

Experience

• 12-20 years overall IT experience
• 7-10 years leadership experience
• Enterprise PMO leadership
• CIO Office experience
• Digital Transformation programs
• ServiceNow implementations
• Large enterprise environments