Sr. Digital Services Remote Support Specialist

Be a part of our mission! As a world leader in creating comfortable sustainable and efficient climate solutions for buildings homes and transportation its our responsibility to put the planet first. For us at Trane Technologies and through our businesses including TraneandThermo King sustainability is not just how we do businessit is our business. Do you dare to look at the worlds challenges and see impactful possibilities Do you want to contribute to making a better future If the answer is yes we invite you to consider joining us in boldly challenging whats possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

AtTrane TechnologiesTM and through our businesses includingTraneandThermo King we create innovative climate solutions for buildings homes and transportation that challenge whats possible for a sustainable world. Were a team that dares to look at the worlds challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Trane is seeking a Sr. Remote Support Specialist in the Pacific Southwest Region.

In this role you will leverage your HVAC knowledge and Controls skills to analyze remotely diagnose and optimize a variety of connected commercial and industrial HVAC equipment. This role is primarily focused on supporting our Connected Mechanical Service Agreement customers.

If you have 10 years of experience working with commercial HVAC equipment and Controls Trane wants to hear from you!

Work arrangement: located within the Pacific Southwest Region.

Why Trane Technologies Is The Best Company for HVAC Remote Support Specialists:

• Trane is recognized worldwide as the brand standard for HVAC and Building Controls Systems.
• Trane is committed to your safety and has a world class safety program with continuous training for their associates.
• Highly competitive and comprehensive total compensation program including total cash compensation benefits holiday and vacation.
• Dedicated to a military friendly environment (Veterans are highly encouraged to apply).
• Unlimited opportunities for career development and promotions.
• Determined focus to be the employer of choice in our industry (we want to be the company where everyone wants to work).
• World Class continuing education featuring Manufacturer (OEM) Level Training and resources.
• Company-wide commitment to promoting a strong work/life balance.
• Organizational encouragement of community involvement and sustainability (green initiatives).
• High speed laptop uniforms and smart phone.

What youll be doing:

A Remote Support Specialist (RSS) is a unique position dedicated to supporting Trane Digital Services and Connected Mechanical customers. The RSS will utilize Trane Connect and Command Center to enable/map/tune equipment analytics view remote diagnostics perform connected Inspections on BAS systems & mechanical equipment and perform system optimizations. Duties include but are not limited to monitoring critical building metrics checking systems & equipment for operational integrity and making small-scale adjustments to a building system programming. The Remote Support Specialist is part of the Digital Services Team and works in collaboration with salespersons technicians other team members as well as customers. Exceptional technical written and verbal communication skills are critical to the success of the RSS role.

What youll bring to the table:

• Strong ability to work in a team environment
• A High School Diploma GED or equivalent experience
• Ten (10) or more years experience in HVAC control systems and mechanical equipment service; or equivalent combination of education and experience
• IT/Network understanding knowledge of IP/subnet/gateway and DNS importance.
• Ability to communicate effectively with other IT professionals.
• Ability to troubleshoot & inspect HVAC systems and mechanical equipment remotely.
• Operating knowledge of Microsoft Office and comfortable with hand-held devices (i.e. Smartphone iPad).
• A valid drivers license with no major or frequent traffic violations.
• Flexibility to work overtime/weekends as required.
• Flexibility to work in the field at customer job sites as required.
• Flexibility to travel within the Pacific Southwest region as required. Travel expectations are less than 10%.
• Turns in all required paperwork and reports in a timely manner.
• Represents company by serving as a professional direct customer contact.
• Keeps current on Trane products concerning installation operation maintenance service and repair of direct digital control systems and mechanical equipment.

Additional Requirements and Environmental Exposure:

• Must be able to safely and legally operate a vehicle using a seat belt.
• Must be able to wear helmets safety goggles fall protection harness and safety boots to safely perform job duties.
• Must be able to twist the trunk of your body 90 degrees in each direction.
• Must be able to squat and touch the floor with both hands.
• Must be able to reach your hands over your head.
• Must be able to stand on concrete surfaces for extended periods routinely up to 4 hours.
• This position is highly physical and requires regular use of hands fingers walking stooping kneeling and climbing ladders. It requires employees to regularly lift and or move up to 10 lbs. frequently lift and/or move up to 40 lbs. and occasionally lift and/or move more than 40 lbs.
• Must be able to safely use a ladder with a 350 lb. total weight limit while carrying equipment of 50 lbs. or less.
• Must be able to maneuver confined access areas as small as 30 vertical x 45 horizontal.
• Must be able to comfortably and routinely access rooftops with extension and/or fixed ladders at heights of 15 to 20 and occasionally up to 50 feet .
• This role may be exposed to variable weather conditions moving mechanical parts heights risk of electrical shock noisy operating equipment and other variable environmental conditions based on location.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position tailored to a variety of factors. The actual compensation will depend on elements such as seniority merit geographic location education experience travel requirements and union designation. Our compensation range is generally based on the national average for the country. Additionally benefits may vary depending on the region business alignment union involvement and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6% plus an additional 2% core contribution up to 8% company contribution.
• Paid time off includes 15 vacation days 9 paid holidays 3 floating holidays sick leave and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.