Sr. Customer Solutions Manager, USAF

Amazon Web Services is seeking a Senior Customer Solutions Manager to support our Air Force (DAF) Intelligence and Information Dominance this role you will have the exciting opportunity to help drive the growth and shape the future of emerging technologies for the warfighter.

Your responsibilities will include accelerating delivery against customer outcomes as part of a cross-functional account team managing an existing portfolio of mission-critical customers and ensuring successful execution and value realization across USAF programs supporting command and control weather intelligence and OCONUS missions. This includes driving adoption strategies collaborating across AWS and engaging with customers and industry partners to influence and accelerate cloud and AI adoption.

The role requires a professional who is experienced in customer success management program delivery and customer relationship management for emerging technology programs in the Department of Defense (DoD). The ideal candidate will have (1) expertise operating in entrepreneurial and highly matrixed environments (2) the ability to translate customer requirements into technology solutions and (3) past performance implementing and delivering technology solutions that drive measurable customer outcomes. Candidates should have an understanding of DoD infrastructures policies and operational performance requirements.

This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.

This position requires 2540% travel dependent on customer locations and classification requirements.

Key job responsibilities
Own & Influence: Lead complex DoD customer engagements end-to-end as a trusted advisor to senior military and civilian decision makers delivering measurable outcomes across multiple USAF programs

Drive Adoption & Delivery: Develop and execute cloud adoption roadmaps aligned with program milestones; accelerate delivery and value realization across a portfolio of classified workloads

Accelerate Value: Identify opportunities for large-scale migrations generative AI and modernization that advance USAF missions and operational efficiency

Navigate Ambiguity: Operate independently in classified environments (Secret/TS/SCI) with incomplete information using high judgment to provide clarity to customers and internal teams

Enable & Govern: Design AI readiness assessments governance frameworks and executive briefings that prepare customers for cloud transformation and long-term operational excellence

Advocate & Advise: Serve as the customers voice within AWS providing actionable insights that inform service improvements and align internal teams to customer priorities

Collaborate & Coordinate: Bridge AEs SAs TAMs and ProServe to ensure cohesive execution against customer cloud strategy

Build Scale & Mentor: Build scalable mechanisms develop best practices and mentor within and across teams to elevate CSM performance

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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Inclusive Team Culture
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Mentorship & Career Growth
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Work/Life Balance
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- 6 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 5 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience with USAF organizational structure DoW acquisition processes and contract vehicles and cloud architectures across multiple classification levels.
- Current active US Government Security Clearance of Top Secret or above

- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- Knowledge of software development lifecycle including design development test build deployment processes and timelines
- Experience in DoW or Intelligence Community environments with understanding of DoW/IC infrastructures policies and operational requirements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 153600.00 - 207800.00 USD annually
USA VA Herndon - 153600.00 - 207800.00 USD annually