Sr Customer Solutions Manager, Strategic Accounts

We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts this new highly visible role you will be responsible for helping guide AWS customers along their multi-year journey to the cloud ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Our team is committed to helping large industry-leading enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our customers which means that we focus on business outcomes on behalf of our customers whether that is how we build products and solutions how we sell how we deliver or how we partner.

If you are excited about the prospect of using your cloud architecture experience to assist our most valuable customers tackling challenging problems have a hand in shaping the future of agentic AI and cloud adoption enhancing and growing your own skills and having fun then we would love to hear from you.

You will be a critical partner to our customers leveraging your experience with large scale agentic AI and cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational educational and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership driving collaboration between the other core account groups (Sales Support Solutions Architecture and Professional Services) product/engineering teams and customer teams planning and supporting major workload migrations and modernizations. You will translate strategic initiatives in the account plan into executable actions working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans roadmap to business outcome alignments Executive Briefing Sessions and technical customer engagements are a few items owned by the CSM that are critical to the success of our customers cloud journey.

You are encouraged to think big invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.

Successful candidates will have a strong technical background familiar with agentic AI/GenAI be aware of details that matter have excellent problem-solving abilities and be exemplary communicators both at the executive and project team level. You will be a peer leader have the ability to gain stakeholder buy-in negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the teams decisions provide insight and help drive secure and robust solutions.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation and also be obsessed with contributing to the day-to-day management of customers successful adoption of AWS.


Key job responsibilities
You will establish a deep understanding of your customers business vision culture and processes and evangelize AWS services and influence customers to adopt the right solution at the right time. Customer Solutions Managers (CSM) are responsible for four focus areas:

1/Accelerating AWS Adoption through Delivery and Execution
2/Identify & Align on Strategic Opportunities: CSMs work with the Account team to work backwards from the customer to identify and pursue strategic cloud opportunities. These strategic cloud opportunities can include but are not limited to large-scale workload migrations & modernizations GenAI/Agentic data and analytics digital innovation high performance computing product innovation and business agility.
3/Customer Enablement you will serve as the customers cloud journey coach and be the voice of the customer within AWS evangelizing customer needs to AWS leadership product and engineering teams.
4/Implement governance structures to effectively govern both our partnership with the customer and the customers adoption of AWS.

These interconnected focus areas will enable CSMs to effectively drive customer cloud adoption pursue strategic growth opportunities and empower customer success - all of which are critical to achieving AWSs business objectives. By aligning CSM activities goals and opportunities under these focus areas CSMs ensure a disciplined customer-centric approach that maximizes business impact and revenue realization for AWS.


A day in the life
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

About the team
CSMs play a critical role on account teams throughout the pre-sales and post-sales process and the customers cloud transformation journey whilst consistently demonstrating measurable value to the customer regardless of engagement model. They effectively partner with cross-functional resources drive disciplined customer value realization and quantify the tangible business benefits that customers realize through their cloud transformation initiatives. This holistic approach to customer engagement; coupled with the CSMs deep understanding of AWS capabilities; positions CSMs as trusted advisors who can guide customers through every stage of their cloud journey - from initial strategy and planning workload deployment to ongoing optimization.

This position requires 15% - 30% travel across the calendar year to the customer.


- Bachelors degree in science technology engineering math business or equivalent
- 10 years of experience in customer-facing technology roles (e.g. solutions architecture customer/field engineering technical account management customer success technology consulting or enterprise technology strategy)
- 5 years of experience engaging with executive/senior customer stakeholders (e.g. Director level) driving business outcomes through technology adoption
- 3 years of hands-on experience with cloud computing including architecture patterns workload migration/modernization strategies or workload optimization

- Experience advising C-suite or executives on cloud strategy digital transformation or Gen AI/Agentic strategy
- Familiarity with Generative AI / Agentic AI concepts with the ability to facilitate strategic conversations on GenAI use cases adoption frameworks and business impact
- Experience managing a portfolio of complex high-value workloads across industry verticals
- Technical depth in one or more areas: cloud migrations application modernization data & analytics infrastructure optimization security & compliance or AI/ML/Gen AI/Agentic
- Track record of building trusted advisor relationships with external customers resulting in measurable business outcomes (revenue growth workload expansion executive sponsorship)
- Excellent written and verbal communication skills with the ability to translate complex technical concepts into executive-level narratives
- AWS certifications (e.g. Solutions Architect Associate Certified AI Practitioner Machine Learning or equivalent) or demonstrated equivalent technical depth

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at GA Atlanta - 153600.00 - 207800.00 USD annually
USA NC Raleigh - 153600.00 - 207800.00 USD annually