Sr. Customer Solutions Manager, NAMER Scale CSM

AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers highly innovative and fast paced Small and Medium (SMB) business customers in US-West. We dive deep to understand our customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud. Join us and help us grow.
Our team is is seeking a Customer Solutions Manager (CSM) to help SMB customers realize sustained business value by accelerating their digital transformation journey. The successful candidate will help the customers design and rapidly execute strategic migrations to the AWS cloud and build modern cloud native solutions that fulfil their highest ambitions. You will work backwards from customer objectives utilize AWS best practices and design and execute an end-to-end frictionless cloud adoption experience. As a CSM you are a thought leader with a strategic business mindset. You use your technical acumen program management organizational change management and communication skills to problem solve challenge the status quo and align a broad range of multidisciplinary teams including sales solution architecture enterprise support and AWS partners.
You will earn trust across the customers organization identify strategic opportunities uncover AI use cases establish roadmaps and actionable program plans capture success criteria orchestrate advanced technical architectures and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g. technical operational organizational and educational) that span IT teams executives and business units.

As a CSM you have a business outcome mindset broad technical background and a driven problem-solver. You will pay attention to detail but think big on behalf of our customers build repeatable solutions that scale across customers . You are a team player use data to make decisions express yourself thoughtfully verbally and in writing and are passionate about delivering Earths most customer-centric experiences.


Key job responsibilities
Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers
Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
Accelerate customer adoption through education and engagement
Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
Assist in developing long-term strategic relationships with key accounts
Manage time efficiently meet personal goals and work effectively with other members of the sales and marketing team

- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 2 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 169000.00 - 228600.00 USD annually
USA VA Arlington - 153600.00 - 207800.00 USD annually