Sr. Customer Service Manager (Onsite)

RTX

Job Location:

Midland, MI - USA

Monthly Salary: $ 251600 - 251600

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Date Posted:

Country:

United States of America

Location:

US-GA-MIDLAND-MPC 8801/8987 Macon Rd BLDG MPC

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

Job Description

At RTX the worlds largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Pratt & Whitneys Columbus Engine Center (CEC) is looking for a Customer Operations Manager to provide leadership to a large Maintenance Repair and Overhaul facility. For us at the CEC we are focused on providing a world-class customer experience and delivering dependable engines safely on time and on quality. What we do matters every day. From the child flying for the first time to the men and women who save lives our engines get them there. This position will report to the Operations Manager - GTF and through partnership with the CEC leadership team the individual will be responsible for the following:

What You Will Do:

Integrate Customer Service and Production Scheduling into a single team with the vision to provide customers with the best shop visit experience in the world
Lead a team of Customer Facing professionals to deliver best in class service to internal and external customers.
Responsible for ensuring all customer technical requirements are robustly understood clearly instructed and then executed correctly
Ensure the customer receives a first-class shop visit experience from pre-induction through to engine delivery
Own customer satisfaction including defining improvement projects to constantly raise the standard our customers can expect
Utilize data analytics to define the key cost standards which each engine shop visit will be measured and ensure TAT objectives are met
Collaborate to improve cost performance throughout the value stream
Build cross-functional engagement through the value chain to improve delivery of our commitments to our customers
Manage engine pre-induction and change management process efficiency by driving standardization and ensuring alignment with Engineering and Operations
Directs development of plans guidelines policies and processes to ensure the achievement of customer satisfaction targets

What You Will Learn:

GTF Aftermarket operations GTF engine disassembly/assembly/test performance drivers and network-wide technical / tooling challenges and optimization opportunities that impact engine overhaul and output
External (customer / partner / supplier) focus direct interaction with leadership and teams across 3rd party/airline DATs
P&W Matrix management interaction with leadership and teams across various commercial operations and engineering organizations

Qualifications You Must Have:

Bachelors Degree and 10 years prior operations engineering and/or technical experience within an aerospace environment including jet engine maintenance; or Advanced Degree with 7 years of experience as listed above.
Prior experience leading high performing teams including coaching development performance planning and employee engagement efforts.
5 years of experience in a customer facing role

Qualifications We Prefer:

Demonstrated ability to effectively and proactively communicate to and influence leadership peers and cross-functional teams
Ability to effectively manage projects across time zones
Highly motivated / self-starter
Accountable and results-orientedindividual

Learn More and Apply:

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 132400 USD - 251600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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Required Experience:

Manager

Date Posted: Country:United States of America Location:US-GA-MIDLAND-MPC 8801/8987 Macon Rd BLDG MPC Position Role Type:Onsite U.S. Citizen U.S. Person or Immigration Status Requirements: U.S. citizenship is required as only U.S. citizens are authorized to acces...