Sr. Customer Development Manager

Sr Customer Development Manager

Bentonville AR

This role is based in Bentonville AR with regular in-office collaboration expected. Flexibility is a key enabler empowering associates to make choices that support both business outcomes and personal needs including occasional remote work.

TheSr. Customer Development Manager leads the development and execution of customer strategy and annual business planning for an assigned Mars Petcare portfolio at Walmart. This role owns the customer relationship and profitable growth agenda across Walmarts full omni ecosystem including brick-and-mortar pickup and delivery and ideal candidate is a commercially strong customer leader who combines strategic thinking financial discipline omni-channelfluencyand executional intensity. Walmart experience is strongly preferred; experience with other major omni-channel retailers and related capabilities in eCommerce category or customer marketing will also be valued.

What are we looking for

• Bachelors degreerequired; advanced degree preferred.

• 57 years of direct customer management account management or commercial leadership experience within CPG or a related consumer products industry.

• Experience owning or supporting large retail customer business plans customer relationships financialperformanceand negotiations.

• Walmart customer management experiencestronglypreferred; experience with another major mass groceryclubor omni-channel retailer will also be considered.

• Experience with eCommerce customer marketing category management revenue growthmanagementor omni-channel business leadership is a plus.

• Experience with retailer and syndicated data platforms including Walmart Luminate/ScintillaCircanaNielsenIQor comparable tools is preferred.

What would be your key responsibilities

• Developleadand execute the Walmart customer strategy and annual business plan for the assigned portfolio delivering profitable growth share improvement and strong customer outcomes.

• Own and strengthen assigned Walmart merchant relationships serving as the primary Mars Petcare contact for strategic planning business reviews innovation discussions line reviews and negotiations.

• Lead integrated growth plans across stores pickup and delivery ensuring recommendations reflect the total Walmart shopper experience.

• Translate brandportfolioand enterprise priorities into actionable customer plans across assortment innovation merchandising price-pack architecture promotion retail media digitalshelfand availability.

• Own gross and net revenue forecasting trade investmentmanagementand delivery of financial commitments in partnership with Finance Revenue Growth Management and Sales Planning.

• Use retailer syndicated shopper and Mars performance data including Walmart Luminate/Scintilla where available to understand business driversidentifygrowth opportunities and develop compelling customer recommendations.

• Partner with Strategic Growth & Insights Customer Marketing Digital Commerce Category Supply Chain/CPFR Finance and other cross-functional partners to deliver a cohesive Walmart growth agenda.

• Evaluate opportunities and customer investment decisions through both growth and profitability lenses balancing volume share margin tradeefficiencyand long-term strategic value.

• Maintain a forward-looking view of business performanceidentifyingrisks recommendinginterventionsand ensuring disciplined follow-through against customer and financial commitments.

• Operate with an enterprise mindset in a fast-paced highly visible environment creating alignment escalatingappropriatelyand driving action through cross-functional teams.

What can you expect from Mars

• Work with over 150000 diverse and talented Associates all guided by The Five Principles.

• Join a purpose driven company where we are striving to build the world we want tomorrow today.

• Best-in-class learning and development support from day one including access to our in-house Mars University.

• An industry competitive salary and benefits package including company bonus.

Mars does not sponsor visas for this role.