Sr. Creative Account Manager

Senior-Level Ownership & Independent Problem Solving

• Operate with a high degree of autonomy independently managing multiple projects and workstreams simultaneously without requiring close direction or oversight.

• Apply strategic high-level thinking to anticipate workflow challenges identify risks early and develop proactive solutions that keep campaigns on track.

• Exercise sound judgment in ambiguous situations making confident decisions on prioritization resourcing and escalation paths that serve both project and business needs.

• Serve as a trusted senior resource for internal teams and stakeholders bringing a solutions-oriented mindset and a calm authoritative presence to complex or fast-moving projects.

Campaign Management & Creative Strategy

• Lead the creative development process for acquisition campaigns and social initiatives coordinating with internal clients and agency partners to ensure visual assets and copy strategies align with business goals and brand standards.

• Manage and support fully integrated campaign efforts spanning UX/UI social (organic and paid) digital and other creative channels ensuring high-quality executions across all touchpoints.

• Measure success through alignment of creative outputs with project objectives timely delivery and contribution to overall campaign performance.

Project & Workflow Management

• Lead creative account workflows from initiation through final delivery across all creative channels managing day-to-day production account operations and project coordination for both XD and social workstreams.

• Independently scope and monitor workloads across simultaneous projects; proactively identify and communicate timeline risks resource constraints deliverable schedules and scope changes to stakeholders.

• Manage day-to-day escalations and troubleshoot creative production challenges ensuring workflow blockers are resolved quickly and teams remain on track.

Stakeholder & Meeting Coordination

• Serve as the primary point of contact for all project meetings including kick-offs WIPs and creative reviews facilitating discussion maintaining accurate records of decisions and distributing clear action items to the broader team.

• Act as the liaison between internal business stakeholders and creative teams translating business requirements into clear actionable creative briefs and project scopes.

• Manage relationships and day-to-day coordination with external partners ensuring deliverables are on brief on time and aligned with campaign objectives.

Cross-Functional Collaboration

• Collaborate with internal creative teams including UX/UI Design Copy and Animation as well asmarketing partnersto coordinate schedules align on deliverables and remove workflow blockers. This role coordinates and facilitates creative work not executes it.

• Collaborate with the Sr. Creative Directorand lane leads on process optimization and to develop scopes of work based on business and functional requirements.

Qualifications:

• Bachelors Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Marketing Advertising or related field
• 4-7 years Solid Creative Account Development Management (client and/or agency experience).
• 4-7 years Ability to manage innovative creative ideas while adhering to brand guidelines.
• Strong understanding of Direct Marketing techniques.
• Ability to optimize creative based on results and handle multiple projects simultaneously.