Sr. Coordinator, Community Engagement
Job Location:
Los Angeles, CA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Job Summary
The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our staff are adaptive problem solvers and passionate about enriching peoples lives. If you are mission-driven dedicated to superior service and support and can diligently work independently and in a collaborative environment join our team. LAHSA is leading the fight to end homelessness in LA County. Here not only would your work impact the community but we also offer a comprehensive and competitive benefits package.
Created in 1993 LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care (CoC) we coordinate and manage federal state county and city funds for programs providing shelter housing and services to people experiencing homelessness.
The Sr. Coordinator Homeless Count Engagement & Operations will support the planning coordination execution and closeout of the Greater Los Angeles Homeless Count and related count activities including the unsheltered Point-in-Time Count Youth Count Shelter Count/Housing Inventory Count and demographic survey. This position will serve as a senior-level community relations and field-facing operations role helping lead external engagement stakeholder coordination deployment site relationships community presentations difficult site planning and partner outreach needed to successfully complete the Homeless Count.
The Sr. Coordinator Homeless Count Engagement & Operations will work closely with the Associate Director to strengthen relationships with cities county departments elected offices service providers community-based organizations faith-based organizations neighborhood councils volunteers and other stakeholders that support Count operations. This position will help carry the more complex external engagement work connected to the Homeless Count including preparation for community meetings coordination with high-priority areas support for challenging deployment sites and field-facing operational readiness. As a senior member of the Community Relations team within Government Affairs this position will also support year-round engagement with assigned jurisdictions council districts neighborhood councils community-based organizations faith-based organizations service providers and other local stakeholders to strengthen public understanding of LAHSAs work. This position requires the ability to lead complex engagement efforts facilitate collaboration across stakeholder groups support higher-level public-facing communication and contribute to the successful planning and completion of one of LAHSAs most visible annual initiatives.
The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.
- Essential Job Functions
- Support the Associate Director in the planning coordination execution and closeout of the Greater Los Angeles Homeless Count and related count activities.
- Serve as a senior community relations and operations coordinator for Homeless Count workstreams helping coordinate external engagement deployment site readiness stakeholder outreach volunteer engagement and field-facing operational needs.
- In conjunction with the Associate Director help coordinate operational planning across the unsheltered Point-in-Time Count Youth Count Shelter Count/Housing Inventory Count demographic survey volunteer recruitment deployment site planning outreach coordination and post-count activities.
- Lead or support external engagement with cities county departments elected offices service providers community-based organizations faith-based organizations neighborhood council business groups volunteers and other stakeholders involved in Homeless Count planning and implementation.
- Prepare facilitate and follow up on community meetings partner meetings presentations and stakeholder convenings related to the Homeless Count.
- Support engagement with more complex or high-priority Homeless Count areas including difficult deployment sites areas requiring additional stakeholder coordination and communities requiring more detailed planning or communication.
- Help coordinate volunteer recruitment and engagement strategies with local jurisdictions community partners service providers elected offices and other stakeholders.
- Support the development and maintenance of stakeholder directories outreach trackers community engagement calendars deployment site records meeting notes follow-up systems and reporting materials related to Homeless Count engagement assigned districts and Community Relations workstreams.
- Coordinate with internal teams and external partners to ensure deployment sites community partners volunteers and field-facing stakeholders understand timelines expectations roles and operational needs.
- Help identify external engagement challenges stakeholder concerns deployment site issues volunteer recruitment barriers and opportunities to improve community participation in the Homeless Count.
- Support cross-departmental collaboration with LAHSA teams involved in Homeless Count operations including Government Affairs Data Analytics Communications Information Technology Programs and other relevant departments.
- Support the development and maintenance of stakeholder lists outreach trackers community engagement calendars deployment site records meeting notes follow-up systems and reporting materials related to Homeless Count engagement and operations.
- Help develop clear public-facing materials presentations talking points standard responses and updates that improve transparency and public understanding of LAHSAs work.
- Attend and support neighborhood council meetings community meetings stakeholder briefings and partner convenings including providing updates and presentations on LAHSA initiatives assigned district priorities high-impact areas and Homeless Count activities.
- Assist in the development and refinement of policies procedures protocols guides templates and standard operating documents related to Homeless Count engagement deployment site coordination and field-facing operations.
- Represent LAHSA in designated public meetings.
- Exercise sound judgment and discretion when handling sensitive stakeholder concerns public-facing communications volunteer matters community concerns and internal planning discussions.
- Perform other duties and projects as assigned.
- Knowledge Skills & Abilities
- As a prerequisite the successful candidate must believe in the mission and core values of LAHSA and be driven by the mission.
- Strong community relations stakeholder engagement and public-facing communication skills.
- Strong coordination and execution skills including the ability to track multiple deliverables manage competing priorities and support complex timelines.
- Ability to lead meetings facilitate discussions organize follow-up and keep diverse stakeholders aligned around shared goals.
- Ability to work effectively with cities county departments elected offices services providers community-based organizations neighborhood councils faith-based organizations volunteers and people with lived experience.
- Ability to prepared and deliver presentations respond to stakeholder questions and communicate complex information clearly and professionally.
- Strong written communication skills including the ability to prepare reports presentations briefing materials meeting summaries talking points and stakeholder updates.
- Ability to identify challenges recommend solutions and elevate issues appropriately.
- Ability to use data dashboards trackers reports and coordination tools to monitor engagement progress and communicate updates.
- Strong attention to detail organization follow-through and time management.
- Ability to work independently while staying aligned with leadership direction and broader project goals.
- Ability to maintain confidentiality handle sensitive information appropriately and exercise discretion in operational and stakeholder matters.
- Proficient with standard business technology and software used to tract work manage information and communicate with staff or stakeholders including Teams Zoom and Microsoft Office Suite.
- Training & Experience
- Minimum of two (2) years experience working with homeless programs community engagement public administration social services nonprofit programs government programs volunteer coordination project coordination or related community -facing work.
- Knowledge of homelessness systems Continuum of Care responsibilities Point-in-Time Count activities community engagement volunteer coordination public presentations deployment site planning field-facing operations or cross-sector collaboration.
- Any combination of extensive and applicable work experience and educational credentials to perform the above duties successfully.
Schedule:The Chief Executive Officer or designee may change the schedule of positions between hybrid and onsite as necessary to accomplish LAHSAs business needs.
Additional Information:LAHSA has adopted a hybrid telework policy requiring employees to work onsite at our Los Angeles office a minimum of two (2) days per week. Applicants must be able to meet this onsite requirement with or without a reasonable accommodation. LAHSA is committed to providing equal employment opportunities and reasonable accommodations to qualified individuals with disabilities. If you require an accommodation please contact Human Resources at to initiate the interactive process.
Residency Requirement:This position requires the employee to reside within the State of California. Proof of residency may be requested as part of the onboarding process to ensure compliance with organizational and operational requirements.
Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at ; or via email at
We are an Equal Opportunity / E-Verify Employer
Required Experience:
Senior IC
