Sr. Content Support Engineer, ASE

We are Apple Services Engineering! ASE is the organization responsible for products like Apple Music Podcasts Apple TV tvOS App Store iCloud Business u0026 Education as well as technologies like Commerce Search u0026 Recommendations and so much more. Our teams also build and manage cloud infrastructure supporting teams and services across Apple. Were proud to do all our work on a massive scale delivering services in multiple languages and global organized functionally aligning people with similar expertise and focus on cohesive teams. We have verticals focused on a product and horizontals that provide technology and platform solutions. Organizing this way allows us to take on new products bring our technologies to other teams at Apple and enable you to do your best Supply Chain Content Support Engineering is where content (books music podcasts apps videos) processing CMS tools and support processes meet. Were the heart and soul of the engineering team that builds the worlds largest media store. Our stores reach hundreds of millions of customers worldwide and have revolutionized how people enjoy music movies TV shows apps books and podcasts. Youll work on the Apple Music Apple Books and Apple Podcast ecosystems helping to launch new features fix bugs keep our systems running smoothly and spot any coding issuesn

We are seeking a Content Support Engineer with a passion for music books and podcasts. An ideal candidate will demonstrate a commitment to enhancing customer experience and the quality of content and service that is synonymous with Apple. You will excel beyond industry norms by showcasing creativity in problem-solving adaptability to new technical areas and a dynamic thinking approach. We foster innovation and embrace new technology to enhance Apples hardware performance and user exceptional integration of hardware software and services enables engineers to collaborate on a unified vision. This vision consistently emphasizes strengthening Apples privacy policy a core value of the company. Join us and contribute to the development of the next remarkable Apple product!nnYou will join an integral support and operations team within the Apple Services Engineering (ASE) organization collaborating closely with our engineering teams to support various projects and features across the ASE ecosystem. Additionally you will work cross-functionally with our internal business and operations teams in testing monitoring and providing support for these projects and features. Utilizing both technical and interpersonal skills will be crucial for your success in this role.

Serve as the primary point of contact for all technical groups and customers to address support issues and requestsnConduct technical analysis of incidents perform root cause investigation and review with Engineering teamsnReport monitor and troubleshoot the pipeline and implement necessary workaroundsnDebug and resolve complex issues across distributed and streaming data platforms including latency spikes consumer lag and state/checkpoint failuresnMonitor and troubleshoot Kafka topics partitions consumer groups and offset management to maintain healthy data flownInvestigate and resolve Cassandra issues related to data persistence replication and consistencynCollaborate with Engineering teams and SREs to develop implement and improve IncidentnManagement and Problem Management processesnWork with Project Managers and Operations on new projects and developer communicationsnAnalyze workflows file detailed bug reports and follow through until issues are resolvednWrite and maintain scripts (Python/Java) to automate diagnostics monitoring and remediation tasksnBuild and maintain observability tooling (dashboards alerts tracing) to proactively catch issues before they impact production

5 years of experience in debugging technical issues with at least 2 years in distributed systems or streaming data platformsnProficient in SQL and experience with modern streaming and big-data ecosystems (Apache Flink Kafka Cassandra Spark)nExcellent scripting knowledge with Python or JavanExperience debugging streaming pipelines: latency analysis lag monitoring state management and checkpoint/savepoint recovery in FlinknProficiency with Kafka including topics partitioning consumer groups and offset managementnCassandra expertise: data persistence patterns replication strategies and troubleshooting consistency issuesnProven ability to self-start learn plan prioritize and deliver to deadlinesnExcellent interpersonal skills especially the ability to filter and distill meaningful information to the right audiencenSelf-starter with a strong sense of personal responsibilitynUnderstands priorities and doesnt compromise qualitynExcellent verbal and written communication skillsnGit repository and version control expertisenMinimum BS in Computer Science Engineering or related field/equivalent experience.

Experience implementing and administering observability tools: Splunk Grafana/Mosaic Sentry and tracing systemsnFamiliarity with HDFS and batch-to-streaming data migration patternsnKnowledge of Oracle Golden Gate (OGG)nExperience with CI/CD pipelines and deployment strategies across multiple environmentsn