Sr Collections Strategy Manager

LendingClub(soon to be Happen Bank)is built around a simple purpose: to clear the way to help people turn intention into action and action intofinancial progress. That means offering focused products a frictionless mobile-first experience and clear terms with no gotchas. Respect and fairness is part of our DNA and that ideal shapes how we work how we treat each other and how we invest in our employees and our community. Join us in using data bold thinking and a commitment to innovation to help clear the way for millions of Americans to achieve more.

We are looking for a strategic and analytical Sr Collections Strategy Manager to help drive stronger portfolio performance and better member outcomes through modern data-driven collections strategies. This role will lead initiatives across collections strategy portfolio analytics experimentation and process optimization while partnering cross-functionally to improve operational effectiveness and member experience. Youll play a key role in evolving how Collections operates by leveraging analytics automation and AI-enabled workflows to improve recoveries reduce losses and scale smarter decision-making.

• 6 years of experience in consumer lending collections strategy credit risk portfolio analytics or related financial services experience; bachelors degree in a related field; or equivalent work experience
• Strong experience developing and managing collections or credit strategies for unsecured consumer lending products
• Advanced analytical skills with hands-on experience using SQL Python or R Excel and BI tools such as Tableau or Qlik
• Ability to analyze large and complex datasets to identify trends quantify performance and drive business decisions
• Strong strategic thinking and problem-solving skills with the ability to balance member experience operational realities and portfolio performance
• Experience leading initiatives with a high degree of ownership and improving team workflows or operational processes
• Effective communicator who can simplify technical concepts and influence stakeholders across functions
• Strong organizational and prioritization skills with the ability to manage multiple initiatives in a fast-paced environment
• You apply AI to complex work set standards for responsible use and build new workflows to improve outcomes

• Experience with collections strategy optimization loss forecasting or behavioral risk modeling
• Experience supporting hardship relief or customer assistance programs
• Familiarity with digital engagement strategies automated decisioning or collections technology platforms
• Experience working in a FinTech or highly regulated financial services environment

Work Location
San Francisco

The above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be offers relocation based on actual job level.

Time Zone Requirements
Primarily PT

While the position will primarily work local hours LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
As needed travel to LendingClub offices and/or other locations as needed.

Compensation
The target base salary range for this position is 00. The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of LendingClubs Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance employee performance and eligible earnings).

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.

#LI-Hybrid
#LI-GB1

LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at