Sr. Clinical Research Specialist Site Ops

Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to transform patient outcomes.

We built a leading performance-driven network of 100 sites across the US Europe India and Australia conducting research directly in the communities where care is delivered across gastrointestinal hepatology obesity and cardiology. By combining deep clinical trial expertise with cutting-edge AI we connect sponsors scientific ambitions with high-performing research teams that expedite and expand access to novel therapeutics for patients in need. Today Iterative Health is headquartered in Cambridge Massachusetts and New York City with 250 employees world-wide.

At Iterative Health we are transforming clinical research through the power of AI technology and human expertise. Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to improve patient outcomes. Through the Iterative Health Site Network a premier network of 100 clinical research sites across the US and Europe we help expand and expedite access to novel therapeutics for patients in need.

As a Senior Clinical Research Specialist you will serve as a strategic partner to clinical research sites utilizing Iterative Healths services and AI-powered solutions. Leveraging your deep clinical research expertise you will help optimize site operations improve trial execution increase patient enrollment and drive adoption of Iterative Healths products and services.

This highly collaborative customer-facing role combines clinical research operations consultative support training and technology adoption. You will work directly with investigators research coordinators and site leadership to implement best practices and maximize research performance across clinical trial programs.

Where Youll Drive Impact

• Manage and strengthen relationships with assigned customer research sites serving as a trusted advisor and primary point of contact for clinical research operational support.
• Assess site workflows identify operational gaps and provide strategic recommendations to improve study execution patient recruitment retention and overall site performance.
• Serve as a subject matter expert on clinical research workflows gastrointestinal clinical trials and the application of Iterative Health services and AI solutions.
• Lead customer onboarding implementation and training initiatives to ensure successful adoption and utilization of Iterative Health products and services.
• Develop customized training programs process maps workflow tools and best-practice resources tailored to customer needs.
• Partner with site personnel to support study startup activities patient screening strategies enrollment initiatives and randomization support.
• Monitor customer engagement product adoption and site performance metrics proactively identifying opportunities for optimization and expansion.
• Collect analyze and communicate customer feedback operational insights and product enhancement opportunities to internal stakeholders.
• Collaborate cross-functionally with Product Clinical Operations Customer Success and Commercial teams to improve customer outcomes and support business objectives.
• Mentor and provide guidance to team members as needed.
• Represent Iterative Health at customer meetings industry events and professional conferences.
• Performs related job duties

• Collaborative and low-ego team environment
• Fast-moving and highly iterative culture
• Strong focus on ownership and accountability
• Mission-driven and patient-centered mindset
• Open communication and continuous learning
• Comfortable navigating evolving business needs

• Bachelors degree in a scientific healthcare or related field.
• Minimum 5 years of clinical research experience including at least 3 years as a Clinical Research Coordinator Lead CRC Research Manager or equivalent role.
• Extensive experience supporting Phase II-IV pharmaceutical-sponsored clinical trials.
• Strong understanding of clinical trial startup activities feasibility assessments regulatory requirements informed consent processes patient recruitment strategies and study conduct.
• Deep knowledge of Good Clinical Practice (GCP) ICH guidelines FDA regulations and industry best practices.
• Proven ability to independently manage customer relationships and influence stakeholders across multiple levels of an organization.
• Experience evaluating and improving clinical research workflows and operational processes.
• Strong presentation training facilitation and communication skills.
• Highly organized with the ability to manage multiple projects priorities and deadlines simultaneously.
• Ability to thrive in a fast-paced evolving environment and navigate ambiguity effectively.
• Passion for leveraging technology and innovation to improve clinical research outcomes.
• Willingness to travel approximately 30%.

• 5 years of Clinical Research Coordinator experience supporting IBD or gastrointestinal clinical trials.
• Experience working with research site networks CROs sponsors or clinical trial technology companies.
• Experience with CTMS platforms such as RealTime Clinical Conductor CRIO Florence or similar systems.
• Strong understanding of inflammatory bowel disease (IBD) gastroenterology research and endoscopic clinical endpoints.
• Experience delivering formal training programs process improvement initiatives or operational consulting to clinical research sites.
• Experience supporting technology-enabled or decentralized clinical trial solutions.

• Hybrid work environment with in-office collaboration two days per week in either our NYC or Boston office
• Comprehensive medical dental and vision coverage with up to 80% of premiums covered by Iterative Health
• Mental health and wellness support through Spring Health
• Health HSA or FSA options and commuter FSA contributions supported by Iterative Health
• Unlimited PTO 12 company holidays and a company-wide shutdown between Christmas and New Years
• 401(k) program with a company match of up to 3% (up to $3000 annually)
• Weekly in-office lunch benefit every Tuesday
• 100% company-paid short-term and long-term disability coverage
• Annual wellness and professional development stipend to support your health and growth
• And more!

At Iterative Health were actively working towards creating an environment that is representative of the diversity of patients our technology serves. We are focused on building an equitable and inclusive culture and by extension hiring process. If you require any accommodations to make the application process or interviewing experience more accessible to you please contact