Sr. Client Service Associate

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90000 households from our over 175 offices - and growing - nationwide.

Since 1997 Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information please visit .

Our Raleigh NC office has an exciting opportunity for a Senior Client Service Associate to join our growing High Net Worth team. This is a great role for someone looking to build their career within a collaborative environment that truly values work life balance professional development and long-term growth.

In this position you will serve as a trusted liaison between clients and Financial Advisors playing a key role in delivering a high-touch relationship-driven client experience. You will support all aspects of client service including account maintenance financial paperwork and preparation for client reviews. You will also guide prospects and new clients through the onboarding process ensuring a seamless and positive transition. Partnering closely with internal teams you will help drive operational excellence while maintaining strong lasting client relationships.

This position is primarily office-based in Raleigh to support strong team collaboration and client service. However the team is open to offering a more flexible or hybrid schedule for the right candidate following successful onboarding and training.

In the spirit of pay transparency we are excited to share the base salary range for this position is $60000 to $80000 exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. Were big on open conversations so lets have one.

Primary Job Functions

New Client Onboarding

• Ensure accurate completion of prospect and new client paperwork and system setup

• Follow up on funds transfers from surrendering companies

• Maintain CRM using Salesforce and ensure client records are up to date

• Research and follow up on issues with the Broker/Dealer Wealth Enhancement Group Operations and vendors

• Record incoming assets using the appropriate blotting tool

Client Relationship Management

• Engage with clients to understand their personal history and current financial needs

• Prepare account transactions including trades deposits withdrawals and required minimum distributions (RMDs)

• Communicate to understand client requests determine needed actions and resolve issues directly or in collaboration with advisors including death claim processing

• Collaborate with clients tax or legal counsel as needed to address client concerns

Client Review Preparation and Follow-Up

• Gather client data and prepare materials for client meetings and reviews

• Conduct tax research including handling 1099 forms

• Complete follow-up actions to address client needs after meetings

Industry and Company Knowledge

• Demonstrate knowledge and accurately execute Wealth Enhancement Groups Suitability Guidelines operational processes and sales model

• Apply understanding of financial terminology and products in client interactions

• Exhibit working proficiency with annuities mutual funds separately managed accounts fixed income stocks options alternative investments hedge funds and charitable giving practices

• Participate in client services and company educational events

Team and Corporate Support

• Assist advisor team operations to streamline internal processes

• Complete operational projects to support enhancements and changes

• Communicate process and sales updates to the team

• All other duties as assigned.

Education/Qualifications

• Bachelors degree (or equivalent experience) in business finance economics or a related field is preferred

• Minimum of 2-3 years of financial services or related industry experience

• Superior verbal and written communication skills

• Proficiency with Microsoft Office Suite or related software required

• Familiarity with Salesforce preferred

• Experience with Workday preferred

• Strong attention to detail

• Good problem-solving skills

• Superior verbal and written communication skills

#LI-HYBRID

#LI-NR1

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience qualifications skills and credentials; tenure cost-of-living and demand for the role in the applicable market. To comply with state pay transparency laws we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $51450 - $84000. However the base salary range bolded above ($60000 to $80000) is what we expect to pay as a starting range for this position.

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness financial well-being professional development and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development

• Medical dental and vision coverage (Available to full-time employees and their families)

• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical dependent and transit expenses

• Life and AD&D insurance employer paid and voluntary options

• Short-term and long-term disability workers compensation employer paid

• 401k with match and profit sharing

• Wellness programs and resources

• Voluntary benefits including pet insurance

• 18 days of paid time off (PTO) accrued annually (25 PTO days after 4 years of service)

• 12 paid holidays each year (10 pre-determined and 2 floating days)

• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)

• Reimbursement for tuition licensing and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process contact the Human Resources Department at

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements: This position requires the ability to stand or sit for long periods of time file documents in high or low cabinets to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race color religion sex national origin age disability or any other protected status. Your personal information is handled in accordance with applicable data protection laws.