Sr Client Delivery Analyst

WHO WE ARE

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify automate and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash Betterment SoFi Webull and eToro amongst many others; collectively Apex powers access to the stock market for over 22 million end customers.

At Apex we are changing how the securities industry operates by reinventing the status quo which was manual slow and accessible only by the ultra-wealthy. Were digitizing and democratizing systems so that everyone has an opportunity to invest.

When youre at Apex you drive this change. Youre part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin Dallas Chicago New York Portland Belfast and Manila are home to over 1000 employees.

Together were shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. grit results empathy accountability and teamwork with Apex.

Were proud to be recognized for the innovative work we do the purpose-driven nature of our work and the collaborative culture weve created. Here are just a few of the many awards weve recently received:

Best Places to Work

- Presented by BuiltIn

WealthTech of the Year

2025- Presented by US FinTech Awards

The Worlds Top 250 Fintech Companies

2024- Presented by CNBC

ABOUT THIS ROLE

The Senior Client Delivery Analyst is a detail-oriented proactive and customer-focused individual and requires a seasoned professional with expertise in onboarding fintech clients in the financial services industry. As the Senior Client Delivery Analyst you will oversee the end-to-end onboarding process for new clients ensuring compliance with regulatory standards and industry best practices while delivering exceptional client experiences. You will support a team of onboarding specialists streamline processes and serve as a key liaison between internal teams and clients during the transition to our platform and services.

Key Responsibilities:

• Lead the onboarding process for fintech firms educating and answering their questions communicating timelines identifying blockers and escalating with stakeholders when necessary resulting in quick resolution and absence of ambiguity.
• Establish and maintain strong relationships with clients sales relationship management service and the internal onboarding teams so that all stakeholders are aware where new clients are in their onboarding journey.
• Guide and support clients through the onboarding process utilizing knowledge of firms expectations for onboarding with new custodians creating trust and confidence with Apex.
• Liaise with key platform partners (Orion Advyzon Docupace AdvisorArch etc) on shared onboarding processes eliminating risk and delays for firms as they onboard.
• Coordinate with the Apex onboarding team and platform partners teams to ensure technical setup is flawless.
• Develop and maintain an at-a-glance dashboard to provide the Onboarding leadership teams with up-to-date information on the onboarding journey of every client.

Education and Experience:

• Bachelors degree in business administration finance or a related field (or equivalent work experience) required
• 5 years of experience in client onboarding in a financial services or broker-dealer environments
• Deep knowledge of fintech firms onboarding expectations with new custodians and a proven track record of successful firm transitions
• Experience managing complex projects involving multiple technology vendors
• FINRA SIE and Series 99 License(s) required (or willingness to obtain);

Preferred Qualifications:

• Experience leading teams is preferred
• Series 7 preferred

Knowledge Skills and Abilities:

• Excellent project management organizational and communication skills attention to detail is a must
• Strong relationship-building skills with the ability to establish trust and credibility with clients and internal teams
• Exceptional communication and interpersonal skills
• Technical acumen and ability to quickly learn new technologies

#sales #full-time #associate #mid-senior #LI-KD1 #APEX

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits including healthcare benefits (medical dental and vision EAP) competitive PTO 401k match parental leave and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

Salary Range

The annual base salary range for this position is noted above. Exact compensation offered may vary depending on job-related knowledge skills experience and office location.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status marital status or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.