Operations Process Manager
Job Location:
Southfield, MI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Operations Process Manager - drives operational performance and continuous improvement by analyzing business data identifying improvement opportunities and supporting strategic initiatives. Partnering with leadership and cross-functional teams this role delivers actionable insights supports project execution and helps implement standardized processes that improve efficiency accountability and business results.
Location: Southfield MI (Hybrid 3 Days Onsite Required)
Please Note: This role requires regular onsite presence (3 days per week) at our Southfield MI location.
No relocation assistance is available.
Applicants must be authorized to work in the United States without current or future visa sponsorship.
We are seeking a Operations Process Manager to drive business performance operational excellence and cross-functional alignment. This is not an IT rolethis position is a key partner to business leadership focused on improving operations delivering insights and leading impactful initiatives across the organization.
This is an exciting opportunity for someone who thrives in a fast-paced environment enjoys solving complex business challenges and wants to influence meaningful change.
Business Performance & Insights
- Define monitor and analyze metrics to assess overall business health
- Identify trends risks and opportunities for improvement
- Develop dashboards scorecards and KPI reporting
- Translate complex data into clear actionable insights
Executive Reporting & Leadership Support
- Create executive-level presentations and reporting materials
- Support leadership meetings through reporting documentation and follow-ups
- Communicate operational trends key findings and recommendations
Operational Excellence & Continuous Improvement
- Drive adoption of continuous improvement methodologies (Lean Six Sigma Kaizen)
- Support consistent execution of operating discipline processes
- Identify inefficiencies performance gaps and standardization opportunities
- Perform root cause analysis and recommend corrective actions
Cross-Functional Collaboration
- Partner with stakeholders across business units operations IT and leadership
- Align priorities goals and expectations across teams
- Build strong relationships to improve consistency and execution
Project & Initiative Support
- Lead small to mid-sized improvement initiatives
- Support larger projects alongside Project Managers
- Assist with requirements gathering coordination and implementation tracking
- Facilitate workshops process reviews and workflow optimization sessions
- Develop project charters business cases and documentation
Process Documentation & Governance
- Maintain SOPs workflows and process documentation
- Monitor compliance against performance targets and standards
Required Qualifications:
- Bachelors degree in Business Engineering Information Systems or related field
- 58 years of experience in data analytics continuous improvement project management or similar
- Strong analytical and problem-solving capabilities
- Experience developing and tracking KPIs
- Familiarity with ERP systems (SAP Microsoft Dynamics 365 or similar)
- Proficiency with tools such as Power BI and other reporting/analytics platforms
- Experience with process mapping and workflow documentation
- Strong communication facilitation and stakeholder management skills
Preferred Qualifications:
- Experience supporting PMO or operational excellence functions
- Lean Six Sigma Green Belt certification
- Exposure to AI-enabled analytics or automation tools
- Salary Range: Up to $101000 (based on experience skills and qualifications)
- Travel: Up to 25%
This job description reflects the general nature and level of work performed and is not intended to be a comprehensive list of all duties or responsibilities.
We are committed to fostering an inclusive workplace where everyone feels valued and empowered to contribute. We encourage candidates from all backgrounds and experiences to apply.
Up to $115K
We offer competitive company benefits to eligible positions such as:
- Medical Dental Vision Insurance
- Life Insurance and Disability
- Voluntary Wellness Programs
- 401(k) or RRSP programs with Company Match
- Paid Vacation and Holidays
- Tuition Reimbursement
- And more!
Benefits may vary based on job country union role and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
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Equal opportunity employer including people with disabilities and veterans.
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Required Experience:
Manager
