Sr Business Analyst and Salesforce Administrator

C&S Wholesale Grocers is seeking an experienced Business Analyst and Salesforce Advanced Administrator to join our IT Salesforce team. This role serves as a liaison between business stakeholders and IT solution teams with responsibility for translating business needs into clear requirements process improvements and scalable technology solutions across Salesforce and other enterprise IT initiatives. The ideal candidate will bring strong general business analysis skills advanced Salesforce administration experience and a proven ability to support Sales Cloud Service Cloud and Marketing Cloud initiatives.

Key Responsibilities:

• Partner with business stakeholders to understand business objectives challenges and opportunities.
• Gather document and manage business requirements user stories acceptance criteria and process flows for Salesforce and other IT-enabled business initiatives.
• Lead requirements workshops and facilitate stakeholder discussions.
• Analyze business processes across Salesforce and related IT systems identifying opportunities for automation optimization and improved cross-functional workflows.
• Evaluate business impacts dependencies and integration points across enterprise applications to ensure proposed solutions fit the broader IT landscape.
• Administer Salesforce Sales Cloud Service Cloud and Marketing Cloud environments.
• Manage users profiles permission sets roles and security settings.
• Configure Salesforce using Flows Validation Rules Approval Processes and Lightning App Builder.
• Build and maintain reports dashboards and analytics.
• Create process documentation training materials and support governance activities.

Required Qualifications:

• Bachelors degree or equivalent combination of education and experience.
• Minimum 5 years of experience in business analysis and technology solution delivery including hands-on Salesforce administration and Salesforce project experience.
• Experience supporting Salesforce Sales Cloud Service Cloud and Marketing Cloud.
• Strong requirements gathering process mapping stakeholder management and business process analysis experience across IT systems and business functions.
• Hands-on experience with Salesforce Flow Reports Dashboards and security administration.

Required Certifications:

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified Business Analyst

Preferred Qualifications:

• Experience working in Agile environments
• Experience supporting business analysis activities for enterprise IT projects involving multiple applications integrations reporting needs or operational process changes.
• Salesforce Platform App Builder Certification
• Salesforce Service Cloud Consultant Certification
• Salesforce Marketing Cloud Administrator Certification
• Salesforce Marketing Cloud Email Specialist Certification
• Experience supporting enterprise-scale Salesforce implementations
• Understanding of Salesforce integrations and API concepts

Bachelors Degree - Computer Information Technology

1st Shift (United States of America)

C&S Wholesale Grocers LLC

C&S Wholesale Grocers LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores C&S now services customers of all sizes supplying more than 7500 independent supermarkets chain stores military bases and institutions with over 100000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest South and Northeast. We are an engaged corporate citizen supporting causes that positively impact our communities.

Working Safely is a Condition of Employment at C&S Wholesale Grocers LLC. C&S Wholesale Grocers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.