Sr. Associate, Product Management – Copilot and M365 Automation

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The Senior Associate Product Manager provides U.S.-hours product management and operational ownership for Microsoft Copilot and Microsoft 365 automation including the Power Platform workspaces for citizen development. (Power Automate Power Apps Power BI Copilot Studio and Dataverse). This hands-on role covers configuration coordination documentation automated and exception-based audits reporting rollout management license governance and day-to-day operational oversight. It also supports citizen development by ensuring Copilot and M365 automation use cases are governed documented and aligned to the firms operating model and coordinates execution across U.S.- and India-based teams.

Essential Job Functions & Duties:

• (25%) Platform Administration Configuration Coordination and Operational Oversight: Provide day-to-day operational ownership of Microsoft Copilot and M365 automation services including Microsoft 365 Copilot Copilot Studio agents and the Power Platform designated workspaces within our citizen development framework (Power Automate Power Apps Power BI and Dataverse). Coordinate tenant environment connector and citizen development workspace configuration with IT identity and platform engineering teams; manage access provisioning security group and RBAC requests user lifecycle processes intake queues and service health monitoring; and maintain operational documentation runbooks and standard operating procedures. Identify and implement opportunities to automate standardize and streamline recurring workflows.

  (20%) License Governance Automated Audits and Reporting: Own license governance for Copilot and Power Platform entitlements within our citizen development workspaces including assignment reassignment reclamation eligibility criteria renewal and true-up inputs and cost tracking. Design operate and continuously improve automated and exception-based audit processes for agents flows apps connectors sharing and permissions to confirm ownership compliance and continued business value. Produce adoption usage license utilization support quality and audit reporting for stakeholders and leadership and recommend license budget automation and process improvements.

  (20%) Rollout Release and Change Management: Plan and manage rollouts across pilot groups business units and deployment waves including readiness criteria entry and exit gates configuration changes communications training coordination and post-release review. Monitor the Microsoft roadmap Message Center and release notes to evaluate new Copilot M365 and Power Platform capabilities for enterprise fit risk usability and business value and translate approved changes into scheduled rollout and enablement activities.

  (15%) Citizen Development Enablement and Use-Case Governance: Support citizen development by ensuring Copilot and M365 automation use cases are governed documented and aligned to the firms operating model. Operate use-case intake registration review and approval; maintain the solution inventory ownership records standards templates and reusable patterns; and define criteria for promoting maker-built solutions to supported status or retiring them. Partner with Learning & Enablement Innovation and the maker community to develop training materials product guides FAQs office hours and responsible-use resources.

  (10%) Governance Risk and Responsible Use: Maintain usage policies acceptable-use guidance access standards data loss prevention and environment policies governance documentation and operating procedures in partnership with Security Compliance Legal Records Finance and AI governance stakeholders. Monitor for oversharing data exposure unapproved connectors orphaned automations control gaps and emerging risks; escalate issues while balancing appropriate safeguards with usability and business enablement.

  (10%) Product Operations Global Delivery and Stakeholder Communication: Provide product direction priorities requirements user stories and success criteria to India-based operations and execution teams. Coordinate sprint planning backlog refinement cross-time-zone handoffs asynchronous updates delivery reviews dependency management structured feedback and blocker resolution. Support other AI Lab tools in the firms portfolio by contributing to documentation testing release readiness operational procedures user guidance and issue tracking as needed. Serve as a U.S.-hours escalation point for end-user and business-stakeholder issues and communicate product status decisions risks dependencies and outcomes to technical teams business stakeholders and leadership.

  Perform other duties and contribute to related initiatives as assigned

Qualifications:

• Bachelors degree required in computer science business information systems or a related field

• Microsoft certifications such as PL-900 (Power Platform Fundamentals) PL-200 or MS-102 are preferred.

• Minimum of 3 years of experience required in product management technical product ownership platform operations or a related field including experience supporting Microsoft 365 Copilot Power Platform workflow automation or comparable enterprise SaaS and business-productivity platforms.

• Working knowledge of Microsoft 365 Copilot Copilot Studio and the Power Platform suite (Power Automate Power Apps Power BI and Dataverse) including environments connectors data loss prevention policies managed environments and the Power Platform admin center supporting citizen development workspace governance and operations; Microsoft 365 administration and service management; license models entitlement governance and cost controls; product lifecycle and backlog practices; access provisioning and support workflows; citizen development and low-code governance models; adoption and enablement methods; and responsible AI principles. Familiarity with Microsoft Entra ID SSO RBAC Microsoft Purview sensitivity labels and oversharing controls is preferred.

• Strong product judgment requirements definition roadmap and backlog management stakeholder alignment analytical problem-solving documentation facilitation and written and verbal communication skills.

• Able to prepare product briefs user guides runbooks audit and reporting packages release communications requirements and leadership updates and to use tools such as Azure DevOps Confluence SharePoint Power BI and Microsoft 365.

• Able to balance product thinking with hands-on operational follow-through; develop automated repeatable audit and reporting routines with accuracy and consistency; translate user feedback into prioritized improvements; coordinate distributed teams across time zones during U.S. business hours; manage multiple priorities; and work effectively with technical risk finance enablement and business partners

• English proficiency required.

The pay rate range for this job position are listed below. Actual compensation is influenced by a variety of relevant factors including but not limited to applicants skills prior experience qualifications degrees professional certifications work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.

The national pay rate range is $74200 to $148230

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