Sr. Associate, Customer Success
Job Location:
Palo Alto, CA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Globality is the autonomous sourcing platform to manage the entire intake to award process.
At Globality we build agentic technology that transforms how global enterprises source goods and services autonomously at scale and without the inefficiencies that have defined procurement for decades. Our platform interprets purchase intent generates sourcing materials evaluates suppliers and executes negotiation strategies without manual intervention.
What You Will Do
- Support clients through early stages of the implementation cycle through to enterprise-wide adoption including providing client trainings close cooperation throughout adoption proactive identification and mitigation of possible challenges to adoption and issue escalations.
- Identify key customer stakeholders and develop strategies to build deep trusted advisor relationships communicating the value of Globalitys platform.
- Understand complex client requirements proactively and creatively problem solve utilizing existing product functionality. Where appropriate liaise with product and engineering teams to implement those.
- Drive adoption of additional use cases within existing accounts identifying whitespace where Globality can deliver further value.
- Play a pivotal role in account expansion partnering closely with sales and partner teams to identify scope and close growth opportunities within your client portfolio.
- Collaborate with sales partner and marketing teams to build and execute account growth strategies from opportunity identification through renewal and expansion.
- Own and report on key account health metrics including Net Promoter Score (NPS) and Net Revenue Retention (NRR) translating data into actionable insights that improve client outcomes and inform expansion strategy.
- Track success criteria and prepare regular reports on account status.
- Capture and share best practices both within your client portfolio and across the wider customer success team.
- 2 years of experience in consulting account management or client-facing roles
- Undergraduate degree required (ideally in engineering economics supply chain management procurement business administration or similar)
- Ability to communicate present to and influence key stakeholders at all levels of the organization
- Advanced problem-solving skills and verbal and written communication skills
- Proven experience juggling multiple tasks at a time while maintaining strong attention to detail
- Ability to capture customers needs pragmatically and match them with appropriate products and services
- Comfort operating in a role that spans both implementation and growth responsibilities with the flexibility to adapt as the Customer Success function evolves
- Advanced in Microsoft products including PowerPoint Excel and Word
- Experience with business intelligence (BI) tools preferred
- Proficiency in multiple languages is advantageous and highly valued
- Procurement and/or technology/AI experience preferred
Why Globality
The opportunity is enormous. Enterprise procurement is one of the last major business functions to be transformed by AI. Were not optimizing at the margins were fundamentally rethinking how trillions of dollars get spent.
The team is world-class. Our leadership team brings decades of experience from leading global enterprises and our culture is built for people who want real ownership not titles.
Youll have real impact. This isnt a role where you execute someone elses playbook. Youll shape the strategy build the programs and see the direct business impact of your work.
We work together literally. Were in-office 4 days a week in Palo Alto because the best ideas and the fastest decisions happen face to face. One day is yours to work wherever youre most effective.
The anticipated annual base salary range for this position is $70000 - $90000. Actual compensation may vary based on factors such as experience skills and location. This information is provided in accordance with the California Equal Pay Act. We are an equal opportunity employer and participate in the E-Verify program. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race color gender sexual orientation gender identity religion national origin age disability or any other protected status.
Required Experience:
Senior IC
About Company
Globality is the leader in autonomous sourcing. Using sophisticated AI, the platform creates precisely scoped requirements, identifies the most qualified suppliers, provides negotiation insights, and enables data-driven decisions.
