Sr. Analyst, Technology Services
Job Location:
Irving, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
The Sr Analyst will be responsible for identifying and driving documentation and process improvements maintaining and configuring applications and/or performing support activities for Technology Services. The role is expected to develop relationships with business and technology users to learn the business processes the applications support. They will play a pivotal role in identifying and implementing process tool and measurement opportunities to improve the teams service as well as training technology and business users on how to engage to improve the user experience.Job Description
Key Accountabilities
Coordinate daily operational activities and measure process quality and compliance.
Employ statistical methods to analyze and configure applications to improve the customer experience provide practical solutions to problems and add business value.
Identify evaluate and implement automation and continuous improvement initiatives in support of ITIL-aligned processes.
Partner with business users process owners architecture and development teams to ensure effective application use.
Successfully deliver cross-team initiatives related to the applications and processes supported by the team.
Drive positive working relationships with technology teams business teams and vendors in order to promote alignment between functions.
Design and create metrics for improved measurement and reporting.
Create and update documentation.
Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas.
Train the TS and end user community to increase adoption and communication of TS processes.
Apply understanding of financial principles to team initiatives.
Provide domain guidance to less experienced team members.
Education Experience & Skill Requirements
Experience gained through college degree programs and/or certification in Technology Business or related field.
7-10 years professional experience in a technology or business field
Professional certifications a plus (e.g. ITIL CSM AWS)
Demonstrated ability to lead track and communicatestatus of multiple cross-team initiatives.
Provenability to identify evaluateandimplementopportunitiesfor automation andcontinuousimprovement ofITIL-aligned processes.
Ability to learn quickly be self motivated to improve knowledge and tackle new challenges
Exceptional organizational skills communication skills and attention to detail required
Skilled at creating executive-level communications and presenting to and interacting with leaders
Must be comfortable sharing ideas and finding innovative ways to resolve challenges
Key Metrics
Process compliance
Agile delivery proficiency
System availability for applications
Ticket volumes and trending
Stakeholder satisfaction
Job Family
Information TechnologyCompany
Vistra Corporate Services CompanyLocations
Irving TexasTexasWe are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!
If you currently work for Vistra or its subsidiaries please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.
Required Experience:
Senior IC
