Sr. Advisor, Operational Excellence

Description

• Provide input to the EPCOR Energy Services business strategy plans and directions. Ensure an appropriate understanding of the EUI and Operational Excellence strategy and ensure on-going effective positioning and appropriate relationships between other positions in EDTI Electricity Operations Shared Services and in the rest of EUI.
• Responsible for the development of a stratum appropriate (3-12 month) operational excellence strategy for Energy Services that is integrated within the Operational Excellence Business Plan.
• Understand the business processes business systems financial management principles and data within Energy Services to develop innovative solutions that result in strong business performance and high customer satisfaction.
• Data Analysis and Reporting: prototype small applications reports etc. to meet the business requirements. Work closely with business analysts and the IT team to communicate functional system requirements and business goals. Ensures the business is well supported by IT in terms of resourcing and responsiveness. Provide backup support for the Coordinator Business Systems.
• Identify the necessary budget requirements for the provision of process projects and/or process and enterprise maturity initiatives.
• Ensure the delivery of optimal results against appropriate performance metrics by ensuring best practice and innovative problem solving.
• Ensure optimal deliverables through effective cross-functional accountability and authority practices (when relevant) within Senior Managers context and prescribed limits.
• Training and Policy Development: Develop implement and review EPCOR EDTI processes to ensure compliance to policies standards customer requirements and to ensure mitigation of risks.
• Consultation: Provide specialized consultative training and mentorship expertise to Operations Managers in the areas of Change Management process improvement re-engineering process mapping business analysis and implementation planning. Ensure that processes meet business needs mitigate risks create efficiencies and comply with EPCOR policies standards and customer requirements.
• Project Management: Provide clear documentation to ensure the appropriate cross functional team is involved project scope is defined clear definition of roles of project improvement team budget control and record management in compliance with establish standards.
• Facilitation of Process improvement Projects: Lead and facilitate process redesign and improvement projects. Design new processes policies procedures work practices tools and system requirements necessary to achieve performance improvement that require IT integration. Identify strategic issues that may require resolution but extend beyond the scope of the redesign effort and any downstream
• effects that need to be solved before changes are implemented. Provide research analysis performance measurement or solution design to support redesign initiatives. Ensure that the project complies with established methodologies that they meet process owner requirements that there is high employee adoption that improvements achieve the desired results and that they are sustainable. Ensure the appropriate metrics are in place to measure progress and that metrics clearly link performance to strategic goals and enterprise KPIs. Participate or lead implementation of process improvement projects as required.
• Change Management: Assist Process Owners with developing and executing change management plans. When assigned to deliver a change management or employee adoption project assess change needs and stakeholder impact determine success measures define or create the new expected employee behaviours and design the approach and plan. Develop and implement change activities such as communication or training and continually evaluate and adjust implementation based on progress assessment. Ensure that the project complies with change management methodologies.
• Process Documentation: Ensure that processes are documented consistently in accordance with EPCOR standards. Ensure that processes are integrated work cross functionally and consider all downstream effects including financial. Oversee the management of information on SharePoint for access by all process stakeholders.
• Research: Contribute to the enhancement of IT solutions process project or change management methodologies through reviews of project performance and individual research and thought leadership.
• Demonstrate a high performance high discipline safe accountable focused innovative and achievement-oriented easy to do business with manner of working.

• Post-secondary training in Business Engineering Information systems or a related area required.
• Certification or education in Business process redesign required (e.g. Hammer Six Sigma).
• Certification or coursework in project management desired.
• An understanding of business operations construction management project management competitive business models accounting and innovative approaches for meeting customer requirements.
• Deep understanding of business process re-engineering process improvement redesign methodologies required
• A deep understanding of change management principles and practices required
• Understanding of Metrics design and analytics required
• IS Systems Expert user of existing EDTI IS systems data bases and reporting tools
• Data analysis Advanced skills in Excel with strong background in statistics and performance metrics required
• Process design Demonstrated ability to apply methodologies on redesign projects required
• Process mapping - Ability to build and integrate clear understandable process maps required
• Organization Ability to manage large multi-stakeholder projects required
• Facilitation ability to manage meetings and facilitate consensus required
• Project management Ability to plan track and deliver large multi-stakeholder projects.
• Ability to develop and execute implementation plans required - Change management - Ability to create messages conduct stakeholder analysis design a game plan execute and measure changes in behaviors desired.
• Training ability to create and deliver training and information sessions desired
• Decision making
• Language and communication

• A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in the United States. (A copy of a valid work permit may be required.)
• If you are considered for the position clearance on all applicable background checks (which may include criminal identity educational and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.