Specialist, Technical Support

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent.
• Two (2) years of experience in computer support or a related field.

PREFERRED QUALIFICATIONS:

• Associates degree.
• Advanced industry certifications in computer repair or equivalent.

Relevant experience or education may be substituted to satisfy minimum qualifications.

KNOWLEDGE SKILLS AND ABILITIES:

• Clear and concise oral and written communication skills; organizational and management skills.
• Knowledge of industry-standard networking technologies procedures and methodologies.
• Knowledge of pertinent regulations policies and procedures for the functional area of assignment.
• Knowledge of HIPAA Public Records Sunshine Law FERPA and other laws/regulations related to student and employee privacy public information and records retention.
• Knowledge of and experience with industry-standard equipment materials practices computers and applications.
• Ability to professionally and effectively respond to customer needs and requests for service or assistance.
• Ability to efficiently work independently with minimal direction or direct oversight.
• Ability to complete industry standard technical certifications including CompTIA A Network Security or equivalent.

Revised: 5/31/23

• Monitor service requests to ensure problem resolution and documentation in a quick efficient manner.
• Use industry-standard tools to install manage update and maintain computer hardware and software.
• Assist educators in planning for and use of technology in the instructional program.
• Manage the implementation of standard inventory maintenance and disaster procedures for resources.
• Provide staff with information about new technology developments in their specific area of responsibility through research and recommend specific hardware and software that compliment and support a diversity of instructional techniques.
• Recommend budget requirements and provide purchase order information for school technology planning.
• Coordinate with District technology support personnel in troubleshooting and maintenance of school-based wiring plans and network documentation.
• Use appropriate equipment to isolate and replace faulty data wiring network equipment and related technologies.

Revised: 5/31/23

S09 $24.70 8 hours 255 days
Compensation may increase based upon relevant education and experience.

Required Experience:

IC