Specialist Strategic Field Operations & Member Experience

The Specialist Strategic Field Ops & Member Experience will partner with the SVP Field Ops & Member Experience and Senior Field Ops & NMJ leaders in an effort to drive alignment project execution report tracking and event planning. Specialist will help complete review and track implementation of SOPs as we drive towards alignment & Centralized Processes as OneHGV. Maintain and oversee Grand Central design to ensure proper messaging and upkeep of most recent information.

Operational Strategy & Optimization

• Partner with SVP SLT Regional and Field Leaders to ensure SOP completion implementation & adherence to all policies across the organization.
• Oversee streamlined communications such as Weekly Updates Newsletters News Desk communications and the like to ensure proper and consistent messaging across all brands and team members.
• Create and communicate contests for teams aimed at driving performance and overall profitability ensuring costs are within budget.
• Tracking and reporting of various projects and annual 5/80/20s that are designed to increase revenue profitability team member/customer engagement and the like.
• Monitors progress against key milestones and escalate risks delays or issues as needed.

Event & Calendar Coordination

• Oversee event planning including all logistics such as hotels transportation meal services and team member outings. Must ensure costs are within budgeted parameters and all invoices are processed in a timely fashion.
• Oversee calendar for SVP and planning of meetings including weekly huddles one-on-ones for team members all-team meetings and other strategic meetings including important items such as cross selling alignment budget/financial reviews and other critical items.
• Act as a thought leader for all event and meeting planning including overseeing cost metrics agenda presentations and other critical items.
• Attend annual and quarterly events to ensure proper flow and coordination.

Cross-Functional and Executive Communication

• Coordinate the Business Operations function in executive planning meetings cross-functional strategy sessions and operational review
• Deliver high-impact presentations and executive briefs that clearly convey strategy project progress risks and recommendations.
• Support in preparation of reports dashboards and briefings for leadership review.
• Build and maintain strong partnerships with senior leaders across the organization to drive alignment and influence outcomes.

Leadership & Team Development

• Promote a culture of collaboration accountability analytical excellence and continuous improvement.
• Strengthen team capabilities in project management analytics operational execution and strategic thinking.

Financial Oversight

• Aid in ensuring all expenses within the Global Field Ops budget are within metrics
• Assist in monthly/quarterly financial reviews
• Ensure proper coding for Team Members and oversee monthly review and any modifications needed

Cultural Leadership

• Serve as an ambassador of HGVs vision mission and H.I.L.T.O.N. values ensuring that the Spirit of Service culture is embedded throughout all operations.
• Model integrity ownership teamwork and hospitality in all interactions with team members stakeholders and partners.
• Embodies the Hilton Grand Vacations Values of Hospitality Integrity Leadership Teamwork Ownership Now
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned.

Administrative Duties

• Oversee travel coordination and expense reporting for SVP.
• May support complex scheduling needs for senior leadership

To fulfill this role successfully the individual should possess the following qualifications knowledge skills abilities and experience:

• Sales & Marketing operations (possess an understanding of the business and process flows Strong organizational skills self-motivated and strong follow through
• Strong written and verbal communication skills; ability to customize content to the audience
• Ability to work across team and corporate departments effectively and professionally
• High degree if confidentiality

In addition the following qualifications knowledge skills abilities and experience are preferred:

• Compliance & risk contracting touchpoints audit trails data privacy basics Indicator: Integrates compliance gates into project and SOP workflows.
• Industry context multi-site operations resort/hospitality Leveraging best practices for seasonal demand inventory and guest