Specialist, Service Operations (Delivery)

Are You Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process workstream or area in Mondelēz International Digital Services working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures you will drive standardization and simplification of addition you will provide input for training materials ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law analyze and report on exceptions and offer recommendations for process improvements and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping and business requirement gathering experience
• Communicating effectively applying interpersonal skills and taking initiative

More about this role

What you need to know about this position:

What extra ingredients you will bring:

• Analytical Customer Service organizational expertise detail oriented operations experience.

Education / Certifications:

• Bachelors degree preferred

Job specific requirements:

• Supply Chain and Distribution Knowledge

Travel requirements:

• less than 10%

Work schedule:

• 7:30-4:30. May need to rarely work on weekends or off hours

The base salary range for this position is $86900 to $119515; the exact salary depends on several factors such as experience skills education and addition to base salary this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results. In addition Mondelez International offers the following benefits: health insurance wellness and family support programs life and disability insurance retirement savings plans paid leave programs education related programs paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.

No Relocation support available

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here we produce our well-loved household favorites to provide our consumers with the right snack at the right moment made the right way. We have corporate offices sales manufacturing and distribution locations throughout the U.S. to ensure our iconic brandsincluding Oreo and Chips Ahoy! cookies Ritz Wheat Thins and Triscuit crackers and Swedish Fish and Sour Patch Kids confectionery products are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran status sexual orientation gender identity gender expression genetic information or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

For more information about your Federal rights please see; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal

Regular

Service Operations (Delivery)

Global Business Services