Specialist, Quality Assurance III (CLS Licensed)

The Quality Assurance Specialist III is an expert high-level quality advisor and subject matter expert responsible for the strategic governance of the Quality Management programs risk management and regulatory compliance within Quest Diagnostics. This senior-level specialist acts as a quality contact coordinator for external and internal audits and regulatory agency inquiries. The QA Specialist III leads root-cause analyses for quality occurrences works with key individuals to execute root cause analysis corrective action/preventive action plans (CAPAs) with remediation protocols conducts system-wide gap analyses and mentors other QA professionals to cultivate a robust culture of quality safety and compliance.

Work Schedule: Hybrid (3 days onsite/ 2 days work from Home)

Pay Range: $115000 - $130000/ year 5% Bonus

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

Medical/Prescription Drugs

Dental

Vision

Flexible Spending Accounts (FSAs)

Supplemental Health Plans

401(k) Plan Company match dollar-for-dollar up to 5%

Employee Stock Purchase Plan (ESPP)

Supplemental Life Insurance

Dependent Life Insurance

Short- and Long-Term Disability buy-up

Blueprint for Wellness

Emotional Well-Being Resources

Educational Assistance

Paid time off / Health Time

Strategic Quality Management

• Synthesizes complex quality indicators audit outcomes and compliance gaps into high-impact trend analyses and risk matrices.
• Presents summaries and strategic plans to executive committees.
• Governs and approves assigned performance reportables and other non-conformance follow-ups per policy.

Compliance & Audit Management

• Oversees inspection readiness schedules reviews audits and leads complex non-conformance audits.
• Primary host/liaison for sponsor audits partner evaluations and major regulatory inspections.
• Finalizes and directs Lab Director changes biennial report approvals and regulatory submissions.
• Governs PT investigation processes and other laboratory compliance processes as inspection readiness schedules reviews audits and leads complex non-conformance audits.
• Primary host/liaison for sponsor audits partner evaluations and major regulatory inspections.
• Finalizes and directs Lab Director changes biennial report approvals and regulatory submissions.
• Governs PT investigation processes and other laboratory compliance processes as assigned.

Continuous Improvement

• Directs oversees and finalizes investigations for systemic critical or large-scale quality events and RQIs.
• Designs and executes patient-impact reviews immediate remediation and long-term CAPAs with effectiveness checks.
• Delivers presentations; trains staff on accreditation-required processes and reviews systemic QI.

Quality Systems Oversight

• System-wide administrator for regional document control software; authors/approves general QA SOPs and rolls out SOPs system-wide.
• Establishes systemic PT oversight maintains the alternative proficiency testing list reviews PT folders and resolves complex inquiries.
• Reviews technical validations/verifications and end-to-end testing.
• Mentors other QA staff; designs QA training curricula and compliance metrics.
• Supports government agency reporting as needed.

Other duties

• Other duties as assigned to meet business needs. This is not an exhaustive list of all duties and responsibilities but rather a general description of work performed by the position.
• May provide oversight/lead other employees

Required WorkExperience:

8 years of clinical lab experience with 3years in QA/compliance.

Preferred Work Experience:

5 years of dedicated laboratory Quality Assurance experience showing a progressive trajectory of responsibility and leadership.

Physical and Mental Requirements:

Primarily an office-based position requiring extensive screen time report generation and meeting leadership. Ability to walk and stand in laboratory environments during audit processes. Occasional lifting up to 20 lbs.

Knowledge:

• Excellent working knowledge of laboratory regulations and standards (i.e. CMS CAP CLIA) and the accreditation processes.
• Strong working proficiency in Laboratory Information Systems (LIS).
• Advanced proficiency in administering enterprise quality systems platforms
• Proficiency in Microsoft Office applications (Word Excel Outlook Teams)

Skills:

• Detail-oriented.
• Strong organizational and prioritization skills.
• Effective verbal presentation and interpersonal communication skills; strong writing and composition skills required to draft executive reports and official agency correspondence.
• Ability to track and closely monitor records management.
• Proven leadership and consultation skills; ability to influence guide and collaborate effectively with Medical Directors Lab Executives and external clients.
• Exceptional project management analytical problem-solving change-management and relationship-management skills.
• Lean Six Sigma Green Belt training or experience is highly desirable.
• May include people leader responsibilities (Non-Exempt QA Direct reports such as Dept QA Reps)

Education:

Bachelors Degree in Medical Technology Clinical Laboratory Science Chemical Physical or Biological Science from an accredited institution. Must meet CLIA 88 educational requirements for high-complexity testing.

Licensure:

Active California Clinical Laboratory Scientist (CLS) License (Generalist) or a California State Limited License in the applicable specialty is strictly required at the time of hire.

Professional Certification:

ASCP (American Society for Clinical Pathology) certification (MLS/MT) or an equivalent national certification is required.