Specialist Network Technology Support

At AT&T we empower leaders to drive change in a fast-evolving connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Overall Purpose: As a Specialist Network Technology Support youll ensure the reliability and continuous operation of AT&Ts Optical IP Core Mobility and advanced communication technologies through 24x7 technical support fault and lifecycle management and comprehensive understanding of end-to-end services.

What youll do:

Typical tasks may include but are not limited to the following:

• Troubleshooting and Issue Resolution: Diagnose network problems provide technical support manage incidents coordinate root cause analysis restore service and solve Tier 2 issues.
• Network Monitoring and Maintenance: Monitor network performance perform routine maintenance optimize operations and proactively maintain system configurations using alarm and KPI monitoring.
• Configuration and Deployment: Configure network devices deploy network solutions manage configurations and implement vendor/IT fixes or design changes.
• Collaboration and Coordination: Work with teams coordinate with vendors support projects collaborate with business partners in DevOps and interact with customers.
• Documentation and Reporting: Maintain documentation create technical and process documentation review and interpret technical and vendor specifications and generate reports.

What youll need:

• Bachelors degree (BS/BA) desired.
• 1 years of related experience.
• Certification is required in some areas.

What youll bring

• A professional with solid knowledge of fundamental concepts and organizational practices working on smaller projects.
• Exercises judgment in the absence of prescribed guidelines or policies to determine appropriate action.
• Works under minimal supervision with independent judgement.
• Actions impact efficiency and costs.
• Interacts primarily within the department across various teams.

Supervisor: No

TCP Career Step Differentiator: Technical support for network platform issues performing alarm monitoring and assisting with the investigation and remediation of network faults.

Environmental Requirements:

• May be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function.
• This may include but is not limited to work related to fuel tanks emergency and stand-by generators boilers hazardous waste hazardous materials batteries manholes and vaults water wells linear and other construction projects water discharge or air emissions.

Our Specialist Network Technology Supportearns between$87200 - $130800. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: 8critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories

• AT&T internet (and fiber where available) and AT&T phone

If youre ready to make an impact on our business and your career bring your bold ideas to a world of possibility.

Apply today!

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

Time Type:

Location:

Salary Range:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.