Specialist, LOA Case Manager Hartford, CT

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Salary Range
$50100.00 - $82600.00

Target Openings
1

What Is the Opportunity
The Employee Services Unit (ESU) is a global HR Shared Services center that provides customer support program design and operational excellence across a diverse spectrum of HR domains: Benefits Contact Center Leave of Absence Learning Onboarding Payroll Staffing Talent Management Work Arrangement and Workforce Data Management. The ESU is a foundational component of the Travelers HR operating model supporting the United States Canada United Kingdom Ireland and various subsidiaries. As a part of the Leave of Absence (LOA) team the Specialist LOA Case Manager will apply understanding and knowledge of Travelers leave of absence policies procedures and the absence management system and utilizes that to ensure leaves are handled properly from a compliance process and experience standpoint. As a Specialist LOA Case Manager you will manage all aspects related to leave of absence cases (std/ ltd/ USESRRA/ personal leaves/ etc.). assisting with leave administration items (employment verifications reports payroll balancing work comp checks etc.) and researching and resolving employee leave of absence related questions.
What Will You Do

Consult with and advise employees on eligibility provisions and other matters related to Leave of Absence (LOA).
Respond to cases forwarded by the Employee Services Unit call center. Respond to employees and/or managers regarding their cases via email or phone.
Perform leave and pay related calculations.
Prepare employee eligibility and determination notices for all US leave types ensuring they meet all federal and state compliance requirements.
Assist in the preparation of employee eligibility and determination notices ensuring they meet all federal and state compliance requirements.
Ensure all U.S. reports are completed timely and accurately.
Provide support to LOA managers and other team members as needed and complete all other LOA related tasks as assigned.
Perform other duties as assigned.