Specialist, IT Infrastructure

The IT Infrastructure Specialist is responsible for engineering and supporting modern endpoint management solutions with a focus on Microsoft Intune and macOS platforms. This role enables a secure compliant and seamless end-user experience by delivering automated cloud-managed endpoint capabilities aligned to AbbVies modern workplace strategy. 

The position plays a key role in advancing Intune-first endpoint management strengthening macOS platform maturity and improving endpoint health compliance and user experience across the enterprise. 

Responsibilities 

• Support the end-to-end lifecycle of endpoints across Windows and macOS including provisioning (Autopilot / Apple Business Manager) configuration patching application delivery and retirement 
• Maintain Intune-based device management policies including compliance policies configuration profiles update rings and application deployment 
• Support macOS endpoint management using Intune ensuring alignment with enterprise standards and roadmap toward unified management 
• Maintain standardized endpoint baselines including security hardening encryption and configuration aligned with Conditional Access and compliance requirements (e.g. GxP where applicable) 
• Support automation-first solutions using scripting (PowerShell Bash/Zsh) to streamline provisioning configuration and issue remediation 
• Troubleshoot identity-driven access controls including Azure AD Conditional Access device compliance and M365 client configuration 
• Provide escalation support for complex endpoint issues performing root cause analysis and implementing long-term fixes to reduce repeat incidents 
• Leverage endpoint analytics and monitoring tools (e.g. Nexthink Intune reporting) to improve device health performance and user experience 
• Collaborate with Security Identity Network and Application teams to ensure endpoint solutions meet enterprise security compliance and usability standards 
• Maintain clear and concise technical documentation including runbooks standards and knowledge articles; support knowledge transfer to Service Desk and Tier 2 teams 
• Track and improve endpoint KPIs such as device compliance patch success rates encryption coverage software deployment success and MTTR 
• Contribute to roadmap execution by identifying opportunities to simplify tooling reduce legacy dependencies and accelerate Intune adoption 

Qualifications :

Required:

• Bachelors degree in Information Technology Computer Science Engineering or equivalent experience 
• 4 years of experience in endpoint engineering desktop engineering or modern device management 
• Hands-on experience with Microsoft Intune for device configuration compliance and application deployment 
• Experience supporting macOS endpoints in an enterprise environment including lifecycle management and troubleshooting 
• Experience with Apple Business Manager (ABM) and macOS provisioning workflows 
• Strong troubleshooting skills across OS application identity and connectivity issues 
• Experience with Azure AD / Entra ID including Conditional Access and device compliance concepts 
• Scripting/automation experience (PowerShell Bash or shell scripting) 
• Familiarity with ITSM processes (incident problem change management) 
• Strong communication and documentation skills 

Preferred:

• Experience with Jamf Pro and integration with Microsoft Intune (coexistence or migration scenarios) 
• Experience implementing or supporting Zero Touch provisioning (Windows Autopilot and macOS enrollment) 
• Familiarity with endpoint security controls (encryption EDR compliance posture) in Intune-managed environments 
• Experience with Nexthink or endpoint analytics tools for user experience and performance monitoring 
• Experience in regulated environments (e.g. GxP) with audit-ready configurations 
• Experience contributing to Intune migrations tenant standardization or legacy tool decommissioning 

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat  the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors  including  geographic location and we may ultimately  pay more or less than the posted range. This range may be  modified in the future. 

• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to  participate in our short-term incentive programs. 

Note: No amount of pay is  considered to be wages or compensation until such amount isearned  vested  and determinable. The amount and availability of  any bonus commission incentive benefits or any other form of compensation and benefits that areallocable to a   particular employee  remains in the Companys sole and absolute discretion unless and until paid and may be  modified at the Companys sole and absolutediscretion  consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

No

Employment Type :

Full-time