Specialist I Solution Center

Job Details

Job Description

PRIMARY FUNCTION: This Specialist I Solution Center position will be focused on providing Level 1 help desk support and across the organization. This position requires working knowledge of the help desk environment and involve Level 1 phone and remote support. This position needs to work efficiently and collaboratively within the group and across the organization.

Duties may include but are not limited to application support device setup and troubleshooting and remote support.

ESSENTIAL FUNCTIONS:

• Resolve Level 1 phone and remote issues and questions which includes:
  • Device hardware & software troubleshooting & support of the following OS: Windows Mac OS IOS & Android plus encryption
  • Enterprise and desktop application support
  • Printer access & installations including driver updates
  • Password resets
  • Remote Access support
• Working knowledge of help desk solutions using ITIL processes.
• Stay current with all relevant IT security HIPAA and other related compliance issues technologies and requirements.
• Interacts with co-workers visitors and other staff consistent with the iSCORE values of Jefferson.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER FUNCTIONS AND COMPETENCIES:

• Demonstrated and proven ability to provide Level 1 phone and remote support for desktop-related issues including hardware OS applications and peripherals.
• Must be able to keep current with new IT security technology and policy developments and present options for improvement as required.

Work Shift

Worker Sub Type

Employee Entity

Primary Location Address

Nationally ranked Jefferson which is principally located in the greater Philadelphia region Lehigh Valley and Northeastern Pennsylvania and southern New Jersey is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65000 people strong dedicated to providing the highest-quality compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrows professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic clinical and applied research. Thomas Jefferson University home of Sidney Kimmel Medical College Jefferson College of Nursing and the Kanbar College of Design Engineering and Commerce dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8300 students. Jefferson Health nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age race color religion creed sexual orientation gender gender identity marital status pregnancy national origin ancestry citizenship military status veteran status handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues including medical (including prescription) supplemental insurance dental vision life and AD&D insurance short- and long-term disability flexible spending accounts retirement plans tuition assistance as well as voluntary benefits which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues including those who work less than part-time(including per diemcolleagues adjunct faculty and Jeff Temps) have access to medical (including prescription) insurance.

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