Specialist, General Management

Grade Level (for internal use):

About the Role:

The Team:

The WSO Service Delivery Management team is the primary point of contact for our clients. We ensure that all of our clients needs are met by leveraging our industry expertise and product knowledge. Client Service is our #1 focus - we do what is necessary to ensure client satisfaction.

The Service Delivery Management team interacts with VPs MDs COOs CFOs and otherindustryleadersand experts on a daily basis. The team has a wide range of exposure across the Loans industry from Private Credit to BSLs. This is an opportunity to build and maintain relationships with senior-level decision makers while gaining valuable industry knowledge thats not taught in any school. Youll also pick up a wide variety of other skills related to things like Enterprise Data and Project Management.

Responsibilities and Impact:

The Service Delivery Management Associate is an expert on all things WSO. We connect and bridge the gap between clients internal departments and third parties alike. We are relied upon by investment professionals and industry leaders day in and day out.

Shift Hours: Pacific Standard

• Managing day-to-day client inquiries including the orchestration of workflow and timely resolution between internal teams. Inquiry types include data reconciliation and validation data delivery and logistics mathematical in nature within the context of client servicing. Clients include Asset Managers Banks Hedge Funds Mutual Funds and Total Return Swap programs.

• Lead bi-weekly/monthly client calls and present KPI and metrics. Specifically responsible for building and maintaining long-term relationships with key senior-level decision makers and serving as the primary point of contact/voice of the client across internal departments.

• Preparing billing reports based on clients contractual schedules. Includes the presentation of trend/profitability analysis to Senior Management and Finance.

• Processing in WSO Admin based on the information provided by client as needed (new borrowings increases rollovers pay downs commitment reductions interest fees etc.) and investigating discrepancies when necessary.

• Reviewing system generated reports to ensure proper monitoring of the facilities and handling exception items.

• Interacting with clientsto gather all pertinent information/details in order to reflect details accurately in the system.

Compensation/Benefits Information:

S&P Global states that the anticipated base salary range for this position is $67000 to $85000. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and addition to base compensation this role is eligible for an annual incentive role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.

What Were Looking For:

Basic Required Qualifications:

5-7 years in a high-pressure client-facing role.

Direct experience with WSO or the Syndicated Loan Market.

Experience in project managing or coordinating technology and business delivery as a team player including roles in Asset Management or Data Technology (Support Business Analysis Project Management or Scrum Master).

Technical acumen in API integration with databases caching (e.g. Redis) and third-party services for performance optimization.

Adept at building and maintaining trusted relationships with colleagues and clients.

Excellent communication skills (oral written and presentations).

Strong teamwork abilities comfortable working individually and in multi-geographical teams across departments and with external clients.

Additional Preferred Qualifications:

Rest API Knowledge (a plus): Strong understanding of JSON XML HTTP methods and status codes. Familiarity with tools like Postman Swagger and automated API testing frameworks.

Self-motivated organized and detail-oriented with a positive attitude to meet deadlines.

Critical thinking ability to challenge the status quo for better results.

Experience liaising with Senior Stakeholders.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

US Candidates Only:Know Your Rights: Workplace discrimination is illegal