Specialist, Social Operations

Campaign Funding Source Execution

• Pull validate and apply social media campaign funding sources based on approved IOs RIOs campaign trackers and partner requirements.

• Ensure funding sources are applied to the correct ad account campaign and business center while adhering to APEX requirements.

• Verify funds align with approved budgets added-value commitments and partner guidelines.

• Manage budget adjustments including reissues voids cuts and incremental applications.

• Monitor balances expiration dates and usage status.

Tracking & Documentation

• Maintain accurate trackers as the source of truth across campaigns clients and platforms.

• Reconcile tracker information against Salesforce partner portals and campaign documentation.

• Document funding activity status updates historical changes and issue resolution.

• Identify and resolve discrepancies across campaign documentation and operational systems.

Quality Assurance & Compliance

• Validate funding application prior to campaign launch or agreed implementation dates.

• Ensure campaign execution complies with APEX processes approved documentation and platform-specific requirements.

• Monitor unused balances and return eligible funds prior to expiration when applicable.

• Support ongoing process documentation and continuous operational improvements.

Cross-Functional Coordination

• Partner with APEX Social teams agency partners and platform representatives to support timely campaign execution.

• Provide concise status updates on funding activity outstanding issues and potential risks.

• Coordinate campaign updates access requests approvals and confirmations with internal and external stakeholders.

• Escalate operational blockers that could impact campaign launch delivery or billing.

Issue Resolution

• Proactively identify risks related to funding application campaign setup or partner access.

• Escalate and support resolution of issues including incorrect campaign setup expired funds missing documentation and portal discrepancies.

• Maintain clear documentation of issues and resolutions for operational visibility.

Required Qualifications

• 24 years of experience in digital media paid social ad operations campaign management or media operations.

• Exceptional attention to detail and ability to manage high-volume operational workflows.

• Experience working with campaign budgets IOs RIOs media trackers or operational documentation.

• Proficiency with Excel SharePoint Salesforce and digital campaign management tools.

• Strong organizational communication and problem-solving skills with the ability to manage multiple priorities.

Preferred Qualifications

• Experience with paid social platforms including Meta TikTok Reddit Pinterest or Snap.

• Familiarity with social ad credits managed-service workflows or added-value programs.

• Experience using Excel Salesforce Prisma or media billing systems.

• Experience collaborating across agency teams platform partners and internal stakeholders.

• Project management experience is a plus.

Key Competencies

• Operational excellence and process management

• Quality assurance and attention to detail

• Organization and tracker management

• Cross-functional collaboration

• Issue identification and escalation

• Deadline management and accountability