Specialist, Customer Services

The Specialist Customer Services provides support to Customer Service and the Sales Department including exceptional courteous and efficient customer service with timely responses to customer inquiries/problems accurate data entry and customer order processing and communication of product information; in accordance with company policies and procedures.

• Provide exceptional courteous and responsive customer service via phone and email regarding order inquiries pricing delays and product information.
• Accurately enter customer orders & order changes into the computerized system according to established procedures.
• Identify and process Canadian rush and drop-ship orders as required.
• Enter part numbers pricing and shipping changes on active orders and distribute change notifications to appropriate departments (Production Purchasing & Shipping).
• Coordinate with Purchasing Planning Materials Production Test and Shipping to ensure parts availability and on-time delivery.
• Track shipments and provide Proof of Delivery to customers when requested.
• Maintain accurate customer account data including addresses and shipping instructions.
• Assist with order entry overflow and support departmental workflow as business needs require.
• Prepare and provide customer quotations by responding to sales opportunities technical component requests and pricing inquiries.
• Assist channel partners and end users in selecting appropriate products based on application and requirements.
• Collaborate with Planning Engineering Production Sales and Channel Partners on large or complex parts opportunities.
• Log manage prioritize and follow up on quotation requests to support responsiveness and increased hit rates.
• Follow up on completed quotes as requested to support revenue growth and customer conversion
• Contribute to daily workflow management backlog prioritization and departmental responsiveness.
• Complete and maintain required documentation records and system updates.
• Assist with training special projects and continuous improvement initiatives within Customer Service.
• Follow all safety policies work rules and housekeeping standards.
• Perform other related duties as assigned.

• Strong critical thinking problemsolving and decisionmaking skills to assess customer requirements pricing scenarios and order details; identify risks or discrepancies; and determine appropriate solutions within established procedures and timelines.
• Excellent verbal and written communication skills with the ability to engage effectively with internal and external customers and ask clear effective clarification questions.
• High attention to detail with a strong focus on accuracy quality and audit compliance.
• Ability to manage multiple priorities meet deadlines and adapt between order processing and quotation responsibilities in a fastpaced highvolume environment.
• Proficiency in ERP CRM document imaging systems pricing tools and Microsoft Office applications.
• Strong organizational and timemanagement skills with consistent followup.
• Ability to calculate pricing elements such as discounts percentages and basic cost structures.
• Ability to quickly learn retain and apply product knowledge including part numbers and applications; knowledge of material handling products and electromechanical devices preferred.
• Ability to work independently while collaborating effectively with crossfunctional teams.

• High school diploma
• 2 years of Customer Service experience
• A combination of experience and education may be considered
• Associate degree from two-year college or technical school preferred