Special Projects Advisor, CSOC

The Division of Behavioral Health & Housing (DBHH) is looking for a highly motivated individual to join our team as a Special Projects Advisor-Childrens System of Care. Under the direction of the Childrens System of Care Program Administrator the Childrens System of Care Special Projects Advisor is responsible for projects such as monitoring health plan deliverables and providing technical assistance; conducting administrative studies; developing cooperative work relationships with stakeholders; developing clear concise and thorough work plans; analysis of data; conduct system research to identify critical areas to improve outcomes for Medicaid members and integrated care systems. This position will report and disseminate findings that support program planning and decision making; data collection and monitoring of programs to enhance integrated behavioral health and physical health care management and service delivery.

This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Major duties and responsibilities include but are not limited to:
Completes critical analyses and oversight of issues related to the childrens system of care including evaluating factors affecting services and implementing plans for system improvements through policy and contract updates.
Conducts or participates in behavioral health program and project evaluation to include completing Managed Care deliverable review monitor activities and using information in deliverables to track data for the Childrens system of care to identify opportunities for improvement and to provide technical assistance to the health plans as needed.
Supports and participates in other quality and utilization management activities for behavioral health services received by child/family members within the Childrens System of Care including but not limited to review of chart documentation fidelity monitoring.
Analyze behavioral health data and use analysis to write reports and create presentation with findings and recommendations for the Childrens System of Care.
Advise on childrens systems-related/data-related issues.
Participates in resolving member specific issues and escalating the needs of members as appropriate to other internal teams.
Conduct literature reviews and engages in data analysis on topics that pertinent to the childrens system of care or as requested by the Childrens System of Care Administrator.

Knowledge of:
The understanding of the purpose goals and philosophy regarding Child and Family Teams Practice
Adult and Childrens System of Care
Managed care contract requirements
Role of/legal jurisdiction of ADJC AOC ADE ADES DCS and DDD
Knowledge of evidence-based practices regarding behavioral health services and needs
Family systems theory
Arizona Public Behavioral Health system including AHCCCS/Administrative policies and procedures
Medicaid regulations
Health care delivery systems complex populations and unique applications in rural and urban areas
Roles and responsibilities of state agencies that serve AHCCCS members
In depth knowledge of problem solving and technical writing

Skill In:
Written and verbal communication
Contract compliance evaluation
Policy development
Meeting Facilitation
Data Analysis and evaluation
Project Management
Working effectively with a variety of professionals community representatives and family members
Working effectively with other state departments and with governmental officials
Monitoring policies and procedures for behavioral health services enhance existing processes to achieve better outcomes
Organizational skills
Prioritization of tasks to meet deadlines
Providing effective guidance and technical assistance for public behavioral health and integrated care programs

Ability to:
Collaborate effectively with the partnering agencies
Conduct research regarding best practices for systems of care
Produce effective written communication
Produce work products with limited supervision
Create Excel and/or PowerBi dashboards
Understand and communicate healthcare data
Analyze barriers or problems and make recommendations for improvements
Analytically review and evaluate program activities
Establish and maintain effective working relationships especially in a changing health care environment
Communicate effectively with all levels of health care professionals and community partners/stakeholders
Ability to work Virtual Office
Travel as assigned by the supervisor to attend conferences training events stakeholder meetings site visits and other in-person meetings or activities necessary to support program operations and business needs.

Minimum Qualifications:
Three years experience in behavioral health service delivery systems including experience in a public managed care environment.
And/or a degree in social work public health healthcare or related fields.

Preferred Qualifications:
Five years of experience in behavioral health service delivery systems including experience in a public managed care environment.
A degree in a behavioral health or family and child studies related field.

Successfully pass fingerprint background check prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agencys ability to reasonably accommodate any restrictions.
Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona there are:
10 paid holidays per year
Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
Other Leaves - Bereavement civic duty and military.
A top-ranked retirement program with lifetime pension benefits
A robust and affordable insurance plan including medical dental life and disability insurance
Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
RideShare and Public Transit Subsidy
A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Lifetime Pension Benefit Program
Administered through the Arizona State Retirement System (ASRS)
Defined benefit plan that provides for life-long income upon retirement.
Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
Voluntary participation.
Program administered through Nationwide.
Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.